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Dealing with an Angry Patient

Characters: Mr. John Markland, Mrs. Beverly Markland, and the Nurse.
Setting: Emergency Department Waiting Room
 

Situation:

Mr. Markland had been feeling very ill and experiencing abdominal pain when he called the “Ask a Nurse” hotline. The hotline nurse indicated his condition sounded serious, and advised Mr. Markland to immediately go to the emergency department for evaluation and treatment. Mr. and Mrs. Markland have now been waiting to be seen for over 6 hours. Mr. Markland continues to be in pain and is nauseated. He is angry, and does not understand why a man as sick as he is can’t be seen.

Mrs. Markland is also unhappy. In addition to being worried about her husband, she is concerned about her elderly mother left at home alone. She had no idea she would be away so long. She needs to know when her husband will be seen so she can decide if she should stay or go home.

The emergency room nurse is very busy with ill patients. The nurse is aware Mr. Markland is waiting (along with 8 other patients). The nurse does not have any beds available at this time in the emergency room. Additionally, the ambulance will soon be arriving with a 2 year-old-girl who was found floating face-down in the pool at her parents home.

While walking past the waiting room, the Markland’s stop the nurse and engage in conversation…………

You will have 3 minutes to role play this situation.