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Disaster/Operational/Out-of-Hospital Medicine |
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Dispatch Experience: EM residents are required to spend a minimum of 4 hours at the AFD Dispatch Center. This does not include the visit during intern orientation month. A certain portion of that time (approximately 1 hour) will be spent observing the dispatch quality assurance officer while he reviews dispatch tapes. Approximately 3 hours will be spent listening on headsets to dispatchers at work speaking with 911 callers, and interacting with dispatchers and dispatch supervisors. |
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Learning Objectives
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| 1. Understand how 911 system works in Albuquerque. |
| 2. Understand how EMS dispatch is integrated into the 911 system. |
| 3. Understand medical priority dispatch and how it is employed in Albuquerque. |
| 4. Understand how the dispatch center coordinates activities of the fire rescue response, the ambulance transport service, law enforcement, and with other surrounding EMS agencies. |
| 5. Familiarize yourself with dispatch center quality assurance process. |
| 6. Understand how dispatchers give emergency care instructions (e.g., CPR, childbirth, bleeding control, etc), over the phone to the lay public. |
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Required Reading: |
| 1. Emergency Medical Dispatching NAEMSP Position Paper. Prehospital and Disaster Medicine. Oct-Nov 1989 p 163-168. |
| 2. A Priority Dispatch System for EMS. Ann Emerg Med. Nov 1985 p 1055-1060. |
| 3. Effect of a Comprehensive Quality Management Process on Compliance with Protocol in an Emergency Medical Dispatch Center. Ann Emerg Med Nov 1998. 578-584 |
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4. Kuehl, Chapters 12, 17-18. Note: A copy of the "Prehospital Systems and Medical Oversight" by Kuehl that can be "checked out" from the Residency Office. Please contact Sandra Mirabal @ 272-6524, SMirabal@salud.unm.edu |
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