Since 2010, the UNM Health System Office of Diversity, Equity & Inclusion (DEI) has helped ensure you get the most effective and sensitive medical care possible, regardless of your race, ethnicity or group identity. We do this through data collection and analysis; community collaboration; cultural humility training and education; and process improvement.
Our vision is to become a nationally recognized leader in diversity, equity and inclusion in U.S. health care – to be sought after for our innovation, creativity, significant results and expertise.
Your Rights & Responsibilities
Read about patient rights and responsibilities [PDF] to know what you should expect – and what’s expected of you – during medical care.
Your care is important to our office and the community, so you’ll find programs for Native Americans, the LGBT community and non-English-speaking or hearing-impaired speakers. You’ll also learn how to improve your health literacy – the ability to find, understand and use health information.
Through data collection and analysis, community collaboration, cultural training, education and counseling, we work to improve our processes and provide exceptional care to all patients.
Impacting Diverse Populations
One of the goals of DEI is to identify and address health disparities in patient care at UNM Health System. "The Office of DEI will ensure that we reduce any identified health disparities, and improve the care we provide for an increasing diverse patient population," said Steve McKernan, COO UNM Health System. "UNM Hospitals is proud to have an Office of DEI and we completely support sustained efforts at ensuring equity in the delivery of healthcare."
Compliance & Resources
Learn more about the national requirements and recommendations for diversity, equity and inclusion, which shape our approach to care.
- Equitable Care - 2015 Core Measures [PDF]
- DEI Initial Indicators [PDF]
- What does Benalillo County look at to find health disparities?
- CLAS Standards [PDF]
- The Joint Commission New and Revised Requirements on Patient-Provider Communication [PDF]
- The Joint Commission: Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care [PDF]
- The Joint Commission: One Size Does Not Fit All [PDF]
- National Quality Forum (NQF): Preferred Practices for Measuring and Reporting Cultural Competency [PDF]
- HHS Action Plan to Reduce Racial and Ethnic Disparities [PDF]