Referrals and Access
All patients requesting Integrative Medicine Consultations, Acupuncture and/or Chiropractic, need to be referred by a primary care provider, even if your insurance does not require this. This is done to ensure good communication between all providers. For UNM providers, use the electronic medical record system to submit referrals. Our clinic will process the referral and call the patient. For non-UNM providers, please fax referrals to 505-925-4539.
Other services - such as massage, healing touch, and educational classes (like MBSR, Meditation and Nia) -- do not require a referral and are "paid up-front" (that is, paid for with cash, check, or credit card at the time of the appointment).
Coverage varies by insurance carrier, type, and services. Not all services are covered by insurance or Medicare but many of our services are covered by third party insurance.
Clinic Cancellation and No Show Policy
The UNM Center for Life will be charging for appointments for which patients do not arrive to the clinic -- either canceling the same day or not showing for the appointment. This charge is $25.00. If you need to cancel an appointment, please call 505-925-7464 at least 24 hours in advance or for Monday appointments call by 4:00 PM the previous Friday. One of our staff members will be glad to cancel or reschedule your appointment.
For any questions about billings or denials and/or patient complaints, please call us at 505-925-7464 and select option 1.
UNM Health's Center for Life’s Natural Store is now open. The Center has made it convenient for patients to purchase high quality vitamins, supplements and herbs at reasonable prices during their visits. Patients can also order products online through the Natural Dispensary at www.naturaldispensary.com (use the pin number – IT110621). The proceeds from the natural sales at the UNM Center for Life go towards supporting the Center’s operation and the purchases are tax free.