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About Your Stay


Learn how to prepare for admission to UNM Hospitals or UNM Sandoval Regional Medical Center (SRMC), and discover what to expect during your stay.

Before Admission

To help speed up your admission to the hospital, we’ll start your paperwork as soon as your provider tells us when you’ll be admitted. Expect a call from us to verify basic information, such as your home address, insurance and employer.

Talk to your physician about your estimated length of stay and possible lab work and tests. Then, check your insurance policy or ask your insurance provider to confirm coverage, copays and deductibles for the medical services you may need.

Arrive Early

Plan to check in with the hospital by the specific time that the admission staff or your physician’s office ordered. You may need to arrive at our campus early to allow time to park and walk or take a shuttle to your destination.

What to Bring

To make your visit go smoothly, bring your:

  • Hospital card, if you received one on a prior visit.
  • Health insurance card.
  • Picture identification, such as a driver's license (recommended, but not required).
  • Referral and/or authorization forms that your insurance provider may require.

UNM Sandoval Regional Medical Center Amenities

At UNM SRMC, you’ll stay in a private room that includes:

  • Private bathroom.
  • A fold-out bed for a friend or family member to stay overnight.
  • Wi-Fi access.
  • TV with basic cable.
  • A landline phone with free local telephone service.

While here, you may:

  • Welcome visitors 24 hours a day. (But don’t invite children younger than 14 during flu season.)
  • Use cell phones, computers and mobile devices if you receive our permission and stay at least 10 feet away from medical equipment.
  • Bring your own pillows, blankets, clothing, toiletries, books, magazines and personal items.

Ask your primary nurse or our charge nurse questions at any time. You’ll appreciate daily room cleanings by friendly staff. And you can feel secure because inpatient units are locked.

Hospital Volunteers

UNM SRMC volunteers in the front lobby’s information area will help you check in. During your treatment, they can update loved ones on your status. To contact them while you’re in the hospital, dial 7000 from your room phone.

Preparing to Go Home

Before discharge, you’ll receive instructions to follow at home regarding medications, diet, activity level and additional treatment. Your care team will discuss these instructions with you, answer your questions and provide prescriptions you may need before leaving.

Make plans for transportation home. In most cases, you’ll need someone to drive you. If your doctor recommends nursing care or medical equipment, a case manager will help you make arrangements.

Schedule an appointment: (505) 272-4866

Location

UNM Hospital
2211 Lomas Blvd. NE
Albuquerque, NM 87106
Phone: 505-272-2111

Location

Sandoval Regional Medical Center

3001 Broadmoor Blvd. NE
Rio Rancho, NM 87144
Phone: 505-994-7000

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