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Patient Appointments


Discover how to prepare for your appointment at UNM Health System clinics, UNM Hospitals or UNM Sandoval Regional Medical Center, and make it easier for your provider to give you the best possible care.

What to Bring to Your Appointment

Bring your:

  • Identification
  • Medical record number (if available)
  • Insurance information (if applicable)
  • Referral and/or authorization forms, if required by your insurance provider
  • Copay – the amount you need to pay for medical care, listed on your health insurance card
  • Completed health history form (if available)
  • Medicine bottles or a list of medications you take, including over-the-counter substances
  • List of supplements, vitamins or herbs you take
  • List of allergies
  • Record of your vaccines
  • Records you may have kept of your blood pressure, blood sugar and daily weight
  • List of questions or concerns to discuss with your doctor
  • Paperwork for Family and Medical Leave Act or disability benefits
  • The names, addresses and reports of providers you saw outside UNM Health, as well as test results from those appointments 

Arrive on Time

Arrive at least 15 minutes early to make the most of your visit and allow time to park and walk or take a shuttle to your destination. If you’re running late, call your clinic as soon as possible. If you’ll arrive more than 10 minutes late, you may need to reschedule your appointment for a later time or with another provider.  

Before Your Appointment

We’ll call to remind you of your appointment and ask for registration information.

At check-in, give us your contact information, medical record number and copayment. If you haven’t already completed a health history form, you’ll fill one out.

Before you see your provider, a nurse or another health care professional will ask about your symptoms and medications, and take your temperature, height, weight and blood pressure.

Your First Appointment

Your provider will use the first appointment to get to know you, so expect to spend most of the time reviewing your health history. We’ll help you schedule another appointment if you don’t have an opportunity to discuss all your medical concerns during the first visit. 

You might receive a recommendation to visit another doctor, such as a specialist with expertise in your condition. Your insurance company may cover the cost of specialized care only if you have a referral from your primary care provider.

Nurse Advice Line

To learn about your options for care of conditions that aren’t emergencies, call the UNM Health System nurse advice line at 1-877-925-6877, day or night.

Staying Healthy

Your provider will recommend certain tests and screenings – such as mammograms, lab work or colonoscopies – depending on your age and medical history. Work with us to schedule exams you might need.

You also may meet with a nurse to get help setting and achieving health goals.

Your Care Team

You may get care at UNM Health System from:

  • Attending doctor – Received extensive training in a particular area of medicine and passed a thorough test of his or her knowledge.
  • Resident physician – Practices medicine under an attending doctor’s supervision after graduating from medical school.
  • Student doctor – Tends to you under an attending doctor’s supervision while enrolled in the University of New Mexico School of Medicine.  
  • Nurse practitioner – Diagnoses and treats all but the most complex conditions.  

Schedule an appointment: (505) 272-4866

Tips for Talking to Your Doctor

To get the most out of your appointment, come prepared with questions to ask your provider. 

About My Condition

  • What is my diagnosis?
  • What caused my condition?
  • Can my condition be treated?
  • How will this condition affect me now and in the future?
  • Should I watch for any particular symptoms and notify you if they occur?
  • Should I make any lifestyle changes?

About My Treatment

  • What is the treatment for my condition?
  • When will the treatment start, and how long will it last?
  • What are the benefits of this treatment, and how successful is it?
  • What are the risks and side effects with this treatment?
  • Are there foods, drugs or activities I should avoid while I'm on this treatment?
  • If my treatment includes taking a medicine, what should I do if I miss a dose?
  • Are there other treatments?

About My Tests

  • What kinds of tests will I have?
  • What do you expect to find out from these tests?
  • When will I know the results?
  • Do I have to do anything special to prepare for any of the tests?
  • Do these tests have any side effects or risks?
  • Will I need more tests later?

During the Appointment

  • Take notes or have a family member take notes.
  • Ask the provider to write down instructions for you, share printed material about your condition and/or recommend resources for learning more about your health.
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