Forgot your HSC password?: If you have forgotten your HSC NetID password and you have created challenge and response questions, you may retrieve your password at the mypw site.

If you have not setup your challenge and response questions, please logon to the site and set them up!

Web Access Help.: If you are experiencing problems with the web access version, please be sure to look at the GroupWise Web Access Tips link located under the Web Access link on this page.

Information Technology Document for Users.: All new faculty staff, and students can get orientated to the HSC computing environment by simply downloading or opening this document.

Skype.:

When executed it displays a confirmation window with the following text, “Skype-Defender(TM) Installed! Please login to your account to apply new plugins”.

Citrix Printing: If you are having issues printing from Citrix, please try the instructions in this document.

FastInfo.: Access our on-line knowledge base to find answers for your most common questions. Visit FastInfo and get answers right away.

Computer Purchases.: Please be sure to contact the helpdesk to get a quote for your computer purchases. Many people have been purchasing non-standard devices such as the Dell GX-740 with an AMD processor that will not be fully supported by User Support Services and will cause lengthy delays (up to two weeks in most cases) in having them built to the HSC standard or repaired.

GroupWise Calendar.: Starting in 2007, Daylight Saving Time will be extended by 4 weeks in most U.S. and Canadian time zones. Daylight Saving Time will begin the second Sunday in March (3 weeks earlier) and will end the first Sunday in November (1 week later). This change complies with a provision of the Energy Preservation Act of 2005 and affects all U.S. time zones that observe Daylight Saving Time (DST). If you entered Calendar appointments prior to 11/10/2006 (when we received and applied updated software that supports the new changes), your appointments for March 2007 (starting with the second week of March) and for the last week of October/ first week of November 2007 will have a start time that is one hour later than you expect, and you will have to adjust those times. If you have further questions please contact HSC User Support (272-1694).

WebCT Vista: Click the Trustedsite.zip file and then close the Internet explorer and then click on open. Then double click on Trustedsite.reg file included in the zip file. Click Yes. This will import the settings to the registry. Click OK once the import is complete. Open Internet Explorer and browse to https://vista.unm.edu ( https://vista.unm.edu/ ) where there will no longer be an error when trying to download files.

Hyperion: Logon to Hyperion first and then click on Tools from your browser's meun bar. If you do not see the menu bar with Tools on it you may need to press down the Alt key. Next click on Internet Options, then click on the Security Tab and click the Trusted Sites Icon and then click on the sites button. Next just click the Add button and you can close out off all of the windows. Close IE and then reopen it and it will not prompt to install Hyperion any more.

Windows Defender.:

IE 7 Frequently Asked Questions: Internet Explorer 7 is now being supported by HSLIC User Support Services.

FastInfo.: A searchable knowledgebase called FastInfo is available to use to answer your technical questions. Before you call the help desk, give it a try to see if it can answer your question. The link is on the bottom of the right column of this page.

Latest GroupWise and Novell Software.: To install the latest Groupwise client 7.0 please click on this link Install GroupWise Client and click on open. It will pause at 89%, please wait for it to finish. Click on OK for any other prompts. If you use other email applications such as Outlook, Do not install Groupwise as it will disable the other application. If this is a new install, when you open groupwise the first time, a logon box will appear in which you will need to add ngwnameserver.health.unm.edu to the address box and 1677 in the port box. To install the latest Novell client 4.91 please click on this link Install Novell client and click on open. Click on OK for any other prompts.

GroupWise Web Client Tip.: When using the Web Client, it is wise to save your work periodically. This is particularly true if you happen to be working on a document that is time sensitive, or lengthy in nature. In the GroupWise system, you can occasionally save a Draft. Since it does not do this automatically, you must select Save in the upper left corner of the mail you are working on and follow the prompts.

GroupWise for Dial-Up Users.: The GroupWise client can take up a lot of bandwidth. Therefore we have prepared a connection for those of us dialing into the system. The link to this connection can be found at: http://gogw.health.unm.edu/. Simply click the link: HSC Site for Dial-Up Users after you have dialed up your ISP.

Email.: If you have sent email messages that remain in a "pending" state, then our message transfer agent may have had a problem. This is a rare occurrence, but it can happen. Check this web page for any details and then resend any emails that are still pending.

GroupWise Web Access Problems.: If you have been experiencing problems with GroupWise Web Access in which you are prompted to login repeatedly, then you need to update the java code on your computer. Please go to java downloads to download and install the correct version for your operating system.

Project Link Support: If you need information or assistance with Project Link, please visit LinkAlerts or call 277-8220 for assistance.

Project Link Hardware Standards: If your computer does not meet this minimum standard, please contact Rick Adcock at 272-9821 or radcock@salud.unm.edu for assistance.

Internet Worms.: Protect your computer from the Internet. Click on the Windows Update Service link on the left side of this screen and learn how to protect your computer with a new service created by HSLIC Techs.

SPAM Blocking.: For information on Spam blocking and Junk mail handling please visit Junk Mail for more details.