UNM IT (Main Campus) Alerts:

UNM IT (Main Campus)Alerts

Hyperion Downtime Thursday: Hyperion will be unavailable on Thursday, 11/12/09 5:00 PM-5:45 PM. - (Archived on 12 November, 2009)

Password Reset Notification Email.:

We sent a mass e-mail about password expiration notifications.

We have created an automated password reset notification which will come from HSCSupport and will have no links to the password reset page. If you have received a notification that your password is about to expire, then you should now go to https://mypw.health.unm.edu to change your password. This is the only place to change your password correctly.

Banner Services Outage 10/10 and 10/11 8am -12noon: There will be two Banner-side portions of the ODSP 8x upgrade. BANP will be unavailable on Saturday while it is upgraded to ODS 8.0 and Sunday while it is upgraded to ODS 8.1. - (Archived on 11 October, 2009)

Email Phishing Attempt: There is an email from 'info@unm.edu' going around asking for a users account and password. This is a phishing attempt. Please let everyone know to just delete this message. We will work with UNM IT to block the incoming message. - (Archived on 05 October, 2009)

Changes made to InterLibrary Loan (ILLiad): On August 4, the ILLiad interlibrary loan system will require HSC users to log in with their UNM Net ID and password. When prompted, create a new account. Old accounts will be merged with new accounts so that no data will be lost. If you need assistance, contact Interlibrary Loan at 272-8052. - (Archived on 31 August, 2009)

Opening Attachments on a BlackBerry.:

In order to view attachments, all devices will need to use the latest version of Documents to Go.

To update the application, open the Documents to Go folder (the icon looks like a briefcase with green, red, and blue squares on it). Then open one of the programs (Word to go works). After that click the blackberry button (it is next to the green "send" button and has 7 white dots on it) and select "Check for Updates". This ensures that the latest version will be installed. Once the update has run the device will restart and next go back to Documents to Go and accept the license agreement.

To open an attachment the user needs to open the email. Then, using the blackberry button, select either the open attachment or download attachment option. Then select the "Edit with Documents..." option to open attachment. This will open the attachment with documents to go.

At this time PDF files are not available for viewing and we have put in a trouble ticket with RIM regarding this.

For any other issues please contact Communication Network Services at 277-1111.

New Citrix Access via the Web.: All access to Citrix will now be made over the web. If you are using citrix while on campus you will need to access it at https://cswi.health.unm.edu and if you are off-campus you will need to access citrix at https://citrix.health.unm.edu - (Archived on 15 August, 2009)

Hyperion with Internet Explorer 8: The current version of Hyperion will not install with Internet Explorer 8. The HSC windows update service does not allow Internet Explorer 8 to download and install. If someone has downloaded and installed it from microsoft.com then it will need to be removed before hyperion can be installed. To see which version of Internet Explorer you have, open Internet Explorer and click on Help and then About Internet Explorer to see what version you have. If you have version 8 and need to install Hyperion, please enter a ticket or call the helpdesk for assistance. - (Archived on 31 July, 2009)

GroupWise Archive Path:

On Thursday a maintenance procedure reset GroupWise Client Features to default settings on the Med_Ctr_Mail post office. This reset removed the path statement to user archive files. To reset this path go to Tools > Options > Environment and choose the File Locations tab. Enter the archive path to the folder containing your archive directory in the Archive Directory field. If you do not know the location of your archive directory you may search for of*arc. (Your results will be in the format of ofxxxarc where the xxx represent either letters or numbers). Do not include the of*arc directory in the path to your Archive Directory field - just to the directory above it. Click OK then close the Environment window.

If you need assistance, please contact the helpdesk.

We regret any inconvenience that this may cause.

Post Office HSCPOA1 Status: A hardware error caused corruption in the post office message database. The hardware has been repaired and email restored as of 5/19/2009 1:45 am which was the last backup that was not corrupted. We have restored the missing data on an off-line server. Instructions to access the messages can be downloaded here. - (Archived on 29 May, 2009)

Off-Site Access to Citrix.: For security and convenience, a change is being made to how authorized users will access Citrix/Cerner from off-site. You can simply go to https://citrix.health.unm.edu (This URL will not work on campus) and log in (instructions). Please start using this method immediately. On April 2nd we will discontinue direct access to the Citrix farm. This means Citrix clients will not be able to connect to the farm. The web site will be the correct way to access Citrix. Remember there are only a few groups allowed access to Cerner application from off-site, primarily doctors and off-site partners. If you attempt to log in and are denied access please call the UH IT Help Desk at 272-3282. - (Archived on 30 April, 2009)

Power Outage.: We have experienced a campus wide power outage. Our systems will be returning when the power comes back. Please be patient while we restore all of our IT services. - (Archived on 28 October, 2008)

Email Virus.: A spam message has been detected containing a link to a fake e-greeting card containing a virus. Do not open or click on any links in unsolicited e-mails. Please delete these messages from your inbox. - (Archived on 15 October, 2008)

TechQual Survey from the UNM CIO.: The UNM CIO's Office is conducting a technology user satisfaction survey and has invited all UNM students, faculty, and staff. The survey invitation and reminders will come from the email address ITSurvey@unm.edu. The survey is open until October 17, 2008. All survey responses will remain anonymous. - (Archived on 17 October, 2008)

Email Issue - Resolved.: The ACC post office is back on-line. All inbound messages were queued and are currently being delivered to mailboxes. - (Archived on 23 September, 2008)

PowerChart Training.: Physicians and providers are required to take web based training for the enhanced view of powerchart through Learning Central. Learning Central uses your UNM NetID (like accessing myunm) not your HSC NetId. If you have account issues, you will need to contact ITS at 277-4848. - (Archived on 18 September, 2008)

Access Power Chart Training.: To take the training please log in to Learning Central. Then search the catalog for Online PowerChart. The results window will show the required training (Online PowerChart Enhanced View for Physicians). Please click go to Content, complete the training and associated exam. Once you have completed the training, you will be able to access the new Power Chart system. - (Archived on 18 September, 2008)

Post Office Issue.: HSCPOA1 is full and we are working to free up disk space. User's of this post office will not lose mail, it will be queued. - (Archived on 10 September, 2008)

HSC Paging.: Dial 2-9694 and enter the pager number followed by the # sign. The system will tell you to leave a message after the tone, unfortunately there is not a tone so just dial in the number you want the person you are paging to call you back at. This will also work off-site by dialing the entire number 272-9694.

If you get a busy tone please try again. The lines will free up fairly quick. I will send out an email once Contact Wireless has notified us that they have corrected the problem.

For additional information, contact Donna Humbard, Communications Manager, 272-2228. - (Archived on 02 September, 2008)

Phishing Alert.: 1. Never respond to requests for personal information via e-mail.

2. Beware of e-mails pretending to be from legitimate financial institutions, retailers, government agencies and other commonly known organizations.

3. Do not open e-mail attachments unless you are expecting them and know what they contain. Don't click on links to web sites embedded in email messages.

4. Protect your work and home computers with spam filters and anti-virus and anti-spyware software and keep them up to date.

5. Report suspect email, even if you're not a victim, to the HSC or UNMH Help Desks or UNM Campus Police if the email contains a threat of physical harm.

The HSC User Support web site publishes important notices on some of the more larger spam and computer virus attacks on campus. Visit the User Support site for more information.

- (Archived on 15 September, 2008)

Email Issue.: One of our e-mail post offices is full. We are working to free up space on the server. In the meantime messages will be queued and received after we have created space for them. - (Archived on 27 August, 2008)

SPAM Mail MSNBC or CNN.: Please delete any messages from CNN or MSNBC. This spam includes a virus. Details about these messages can be found here. - (Archived on 31 August, 2008)

GroupWise Access.: A synchronization process has occurred which has caused everyone's groupwise password to be synchronized with their Novell password. You can go to mypw to change and synchronize the passwords yourself. If you do not know your Novell password then please contact the help desk. - (Archived on 10 August, 2008)

Comcast Users.: We are currently experiencing connectivity issues with users who have comcast connections to UNM. Comcast and UNM are working to resolve the issue. - (Archived on 19 July, 2008)

Email.: Email from "The salud.unm.edu Webmail Account Team" is an attempt to gather your account information. DO NOT REPLY. Please just delete this message from your inbox. - (Archived on 16 July, 2008)

Network File System.: HSLIC has ongoing efforts to correct the problem, and many users have had their issues resolved.

HSLIC staff have contacted the software vendor and hope to have this resolved soon. In the mean time, if you urgently need access to these drives please contact the helpdesk at 272-1694 or create a ticket here and your issue will be escalated. - (Archived on 31 August, 2008)

Learning Central.: Some new medical students have been told to complete HIPAA training ASAP but are unable to login to Learning Central. Medical students can not access Learning Central until after they have been registered for the semester. Todd Hynson, UNM School of Medicine Registrar will be registering all new medical students for class this week. The students should be able to access Learning Central after June 30, 2008. Per Todd Hynson, the students will have plenty of time to complete training before the start of the term. - (Archived on 30 June, 2008)

Outbound Email.: GroupWise is now fully operational. Any messages that are labeled as pending in the message properties will need to be resent. - (Archived on 14 May, 2008)

HEAT Self Service.: Heat Self Service has been moved. Please change any bookmarks or shortcuts to http://hsc.unm.edu/library/usersupport/ and use the create a ticket link on the right side of the page. If you are using an old bookmark or shortcut, the helpdesk will not respond to your requests. - (Archived on 30 June, 2008)

GroupWise Client.: All systems running the GroupWise Windows client will need the new version in the next 30 days. After that time, access for older versions will be disabled. If you have difficulties downloading the latest version of this software, please contact HSC Help Desk at 272-1694. - (Archived on 25 April, 2008)

McAfee 8.5i.: An updated version of our anti-virus software will be released on February 18, 2008. This software will automatically be installed on all machines currently using the McAfee anti-virus software and connected to the HSC network. - (Archived on 28 February, 2008)

System Maintenance: Tonight at midnight we will be performing maintenance activities on our storage systems. The outage will effect a broad range of systems for 15 to 20 minutes. Effected system will include but not limited to: HSLIC supported email accounts, O: drive, SOM web applications, CON file services, many smaller applications running in virtual server environments. - (Archived on 04 January, 2008)

ACC Network.: We are experiencing problems with obtaining IP addresses in the ACC building with the wireless and wire bound network. The networking group is working to resolve this issue. - (Archived on 06 December, 2007)

Windows Vista Deployment.: All computers being imaged by the HSC Helpdesk beginning November 1, 2007 will now have the Windows Vista Operating Systems and the Office 2007 product installed unless the hardware cannot support Vista. Please see the Windows Vista page for details. - (Archived on 30 June, 2008)

Time Issue.: After this you will still need to go to your groupwise archives and unarchive messages that you still want in your in-box. In the groupwise client, not the web access, click on file, then open archive. With the archive open you can select messages,right click and remove the check from move to archive and the messages will return to your inbox.

In your archive and click on calendar. When you see the calendar come up select view then display settings and click on "as checklist" (this may take some time). Then select the calendar items that you want, right click on them and un-check move to archive.

GroupWise Client Upgrade: In the near future we will require that the most recent GroupWise client be used to eliminate a security issue with older clients. To avoid being unable to access the system without any notice, we would like you to check your email versions and upgrade the client using the following instructions. - (Archived on 31 December, 2007)

Network Issue.: We have redirected our LDAP services to another LDAP server. If you have users who cannot logon or get an "internal error" when attempting to logon, then reboot the machine, click on the advanced button on the Novell logon dialog box and clear the field that is labeled server and logon. - (Archived on 01 September, 2007)

Microsoft Work at Home Program.: HSC employees needing a second copy of certain Microsoft products for their home machines can now use the Micorosft Campus Agreement Program. The Microsoft Campus Agreement Program Work at Home Rights are available for reservations at the Medical/Legal Bookstore. Please go to Microsoft Work at Home Program for details. - (Archived on 31 October, 2007)

Email Issue.: We have been informed that the Med_Ctr_Mail post office is experiencing some maintenance issues and is running slowly at this time. Anyone with large amounts of email should delete any unnecessary messages and archive messages you wish to keep. - (Archived on 27 July, 2007)

System Maintenance: some hosted departmental systems (If your department hosts a server with us we will be in contact with individual from the effected departments). This maintenance is necessary to stay current with updates and to be fully supported by our hardware vendors. - (Archived on 15 July, 2007)

Web Page Redesign.: Changes are currently being made to our web page. If you can't find what you are looking for, please call us. A lot of information has now bee categorized under the General Information link to the left. - (Archived on 30 June, 2007)

Remote Access to Novell File System.: There is a link on the right side of this page for virtual office and if you choose to use the Cisco VPN it can be installed from the software download page link found on the left side of this page. In order to use the Cisco VPN after it is installed, you will need to click the Cisco VPN icon and login to the Cisco VPN, then login into Novell after that. When you are done accessing your data, please logout of the Cisco VPN or it will pass all of your traffic through the Cisco VPN. Detailed instructions can be found at Cisco VPN Client for Windows Instructions. - (Archived on 31 July, 2007)

GroupWise Client.: If you need the latest client, please go to Software Downloads and install the client from this page. - (Archived on 10 June, 2007)

Faculty Workstation Project: Thank you to everyone who participated in this year's Faculty Workstation Replacement Project. All of the computers have been reserved and are in the process of being deployed. If you have any questions, or would like to know the status on a particular order, please contact. Lucas Gutierrez at lugutierrez@salud.unm.edu. - (Archived on 15 May, 2007)

SPAM Warning.: The ZIP file, which is password protected -- the password is included in the message to further dupe recipients -- actually contains a variant of the "Storm Trojan" worm, which installs a rootkit to cloak itself, disables security software, steals confidential information from the PC and adds it to a bot army of compromised computers. Please delete these messages without opening the zip file for your protection. - (Archived on 20 April, 2007)

Server Down.: The server hsc-common is temporarily down. It will be back on line in a few minutes. This is the location of most user's O: drive. - (Archived on 22 March, 2007)

Scheduled Network Outage: Internet access from systems on campus will be similarly affected during the maintenace window. - (Archived on 18 March, 2007)

Get Information from the HelpDesk.: If you would like to receive email notifications from the helpdesk and participate in information sharing, please read the following Information. - (Archived on 08 February, 2007)

Windows Vista.: We will be deploying Windows Vista when all of our applications are compatible with this new operating system. Until that time, we will not be supporting any devices with Windows Vista installed on them. - (Archived on 31 March, 2007)

Faculty Workstation Project.: There are only a few D420 laptops available and they will go fast. Contact lugutierrez@salud.unm.edu or access the Faculty Workstation Project link on the left side of this page. - (Archived on 15 April, 2007)

Banner 7 and IE7.: For Banner 7 and IE7 to work together you need to have a newer JInitiator (1.3.1.18) and IE7 security needs to understand that the Banner site is a trusted site. To do that you can download the instructions here. - (Archived on 31 January, 2007)

Hyperion.: Logon to Hyperion first and then click on Tools from your browser's meun bar. If you do not see the menu bar with Tools on it you may need to press down the Alt key. Next click on Internet Options, then click on the Security Tab and click the Trusted Sites Icon and then click on the sites button. Next just click the Add button and you can close out off all of the windows. Close IE and then reopen it and it will not prompt to install Hyperion any more. - (Archived on 28 January, 2007)

Apple Battery Recall.: The cells in the lithium-ion batteries were produced by Sony, which also produced the batteries that forced Dell to recall 4.1 million notebooks earlier in August. - (Archived on 30 October, 2006)

Account Status: Many students, staff, and faculty members are concerned with the status of their Novell and GroupWise accounts when they leave UNM. First and foremost, unless you are a retired faculty member or Professor Emeritus you are no longer entitled to any North Campus computer accounts, to include e-mail, after your last active day with the UNM.

To ease your transition please make arrangements to set-up a new e-mail account and remove any data from your Salud account and your home directory before your last day of employment. You can send any questions regarding your account status, this procedure, or assistance in your transition from UNM to ChangeRequest@salud.unm.edu. If you need assistance with removing any data from your e-mail account or home directory, please send an e-mail to HelpDesk@salud.unm.edu . - (Archived on 31 December, 2005)