HSC IT Systems

The Systems Group is responsible for the health and availability of all Server Side resources, this group manages upwards of 100 servers for the North Campus. They make sure that the servers are running optimally, with the latest approved patches. File maintenance and restoration, account creation and access, and software testing are among their responsibilities. Contact the group at HSC IT Systems.

General Responsibilities:

  1. Meet response times associated with the priority assigned to Customer issues.
  2. Maintain appropriately trained staff.
  3. Provide physical security and redundant power
  4. Provide backup and disaster recovery services
  5. Maintain records of updates and transactions
  6. Maintains ongoing communication with customers prior to and during upgrade and development processes
  7. Update OS, virus protection and application software as appropriate
  8. Create and maintain user accounts and access
Database & Application Services Responsibilities:
  1. Schedule maintenance (downtime) between (time X) and (time Y). Unless circumstances warrant performing maintenance at another time.

Data Communications responsibilities:

  1. Schedule maintenance (downtime) between (time X) and (time Y). Unless circumstances warrant performing maintenance at another time.
  2. Communicate in writing (e-mail) with Customer regarding issues involving change management.

Backup Responsibilities

  1. The Techs Systems Group is responsible for the security of data stored on the servers that they maintain. This entails fully backing up all of Customer’s Service supported NetWare and Windows NT/2000 servers nightly every business day, as well as on a weekly and monthly basis. (Nightly backups are retained for one week; weekly backups are retained for one month; monthly backups are retained for six months.) Additional point-in-time backups are available upon request and retained as specified. Customer is responsible for the cost of all backup media. Customer’s staff may request data from a backup at any time by putting in a Heat Self-Service ticket, or calling the HSC Help Desk at (505) 272-1694. The TECHS Systems Group strongly recommends that Customer save all work-related files (no programs, games or entertainment files) on the appropriate networked drive. In addition, GroupWise archive files should be saved on an appropriate storage facility to aid in disaster recovery. Centralized servers managed by the Techs Systems Group are backed up for “disaster recovery backup” purposes nightly, weekly and monthly.