Help.UNM is a new, campus-wide system for computer help and other IT service requests, replacing the HEAT system that the Health Sciences Library and Informatics Center (HSLIC) and the UNMH Information Technologies Department (UNMH IT) have been using for several years. Help.UNM includes many enhanced self-service features that were not available in the HEAT system. HSC users may track the status of their service requests from this web-based self-service tool. Service requests are automatically routed to the correct service provider (HSLIC, UNMH IT or UNM IT) eliminating having to call multiple help desks. Help.UNM also includes up-to-date information about planned and unanticipated incidents and service outages at the HSC, UNMH and UNM.
Help.UNM is a collaborative project sponsored by HSLIC, UNMH IT, and UNM Information Technologies (UNM IT).
You may access Help.UNM either from the hyperlink above or by typing in the following to your web browser: https://help.unm.edu. Please change any bookmarks you may have to this page to the Help.UNM page. You will receive a login screen asking for your UNM user name and password.
After logging in, you will be able to make a New Request, View Open requests, and View Closed requests you’ve made in Help.UNM. The Help.UNM home page also includes a list of current IT problems and a list of top requested articles from the Help.UNM knowledge base and any open requests that you may have.
For problems logging into Help.UNM, please call the HSLIC Service Point (272-1694) or the UNMH Computer Helpdesk (272-3282).