TECHS User Support Services


 Important Notices  

4/2: HEAT Self Service. Heat Self Service has been moved. Please change any bookmarks or shortcuts to http://hsc.unm.edu/library/usersupport/ and use the create a ticket link on the right side of the page. If you are using an old bookmark or shortcut, the helpdesk will not respond to your requests.

10/29: Windows Vista Deployment. All computers being imaged by the HSC Helpdesk beginning November 1, 2007 will now have the Windows Vista Operating Systems and the Office 2007 product installed unless the hardware cannot support Vista. Please see the Windows Vista page for details.
  Common Problems and Solutions  

10/2: New Users. All new faculty staff, and students can get orientated to the HSC computing environment by simply downloading or opening this document.

6/11: FastInfo. Access our on-line knowledge base to find answers for your most common questions. Visit FastInfo and get answers right away.
 Upcoming Projects  

10/29: Windows Vista Windows Vista deployment will start November 1, 2007 with computers that are imaged by the helpdesk. All computers that are purchased through the faculty workstation project will also have Windows Vista.

6/19: Office 2007. We will begin to roll-out and support Office 2007 beginning on August 1, 2007. We will continue to support Office 2003 until October 2008. Beginning October 1, 2007 all of our computer images will contain the Office 2007 product. Office 2003 will not be substituted for Office 2007.