Opening Attachments on a BlackBerry.

In order to view attachments, all devices will need to use the latest version of Documents to Go.

To update the application, open the Documents to Go folder (the icon looks like a briefcase with green, red, and blue squares on it). Then open one of the programs (Word to go works). After that click the blackberry button (it is next to the green "send" button and has 7 white dots on it) and select "Check for Updates". This ensures that the latest version will be installed. Once the update has run the device will restart and next go back to Documents to Go and accept the license agreement.

To open an attachment the user needs to open the email. Then, using the blackberry button, select either the open attachment or download attachment option. Then select the "Edit with Documents..." option to open attachment. This will open the attachment with documents to go.

At this time PDF files are not available for viewing and we have put in a trouble ticket with RIM regarding this.

For any other issues please contact Communication Network Services at 277-1111.