Services Provided
User Support Services provides the following core services to all Health Science Center (HSC) faculty and staff for standard HSC owned and operated computer equipment. These services may not apply to non-standard equipment or departments which have independent technical staff that do not adhere to the HSC User Support Services standards as established by the Knowledge Management Information Technology (KMIT) committees.
- Desktop Support - Direct end user support for hardware and software issues related to standard hardware and applications based on our most current computer images with the Microsoft Windows Operating system
- Computer Imaging - A service which quickly rebuilds computers with current operating systems, patches, and applications
- Basic Printing - Configuration of local or network printing for productivity applications (excludes scan to fax, scan to email, and scan to ftp functions)
- Consulting Services - Work with end users in making technology based decisions that will work with the HSC IT Standards
- Hardware Quotes - Provide quotations for HSC standard hardware configurations
- Heat Self Service - A service which allows individuals to create their own trouble tickets that are delivered directly to technicians
User Support Services does not provide the same core services for HSC students, faculty or staff regarding their privately owned devices. User Support Services cannot undertake the liability or risk associated with non-HSC purchased devices. These devices will not be supported.
Student services will not include any services other than consulting services. Those consulting services will be limited to:
- Account creation, deletion, or password reset
- GroupWise instruction
- Purchasing advice
- Repair advice
- Instructions related to accessing the wireless network
- General computing questions
For more specific information regarding User Support Services established support standards, contact the help desk at 272-1694.