TECHS User Support Services


Standards Based Computing

The Health Sciences Center uses a standards-based computing support model to meet the IT needs of all faculty and staff. This requires that standard hardware and software be used at all time in order to be eligible for support services.

Having standard-based support allows User Support Services to maintain a “turn-key” operation that quickly and efficiently resolves all computer related issues. Technicians certified on the standard devices can easily resolve common problems, obtain warranty parts overnight, and effectively keep you working with minimal down time.

Non-standard devices will receive reduced or no support depending on the device. IT standards are created by the Knowledge Management Information Technology Operations group and strictly enforced by User Support Services.