Department of Internal Medicine
New Mexico AIDS Education
& Training Center
Physician Consultation
Phone Consultations
Consultation for HIV/AIDS clinical questions is available at any time to New Mexico physicians, PAs
or NPs via the UNM Physician Access Line Service (PALS) at the following toll-free number: (888) UNM-PALS.
Ask for the infectious diseases faculty physician on call.
E-Mail Consultations
Why an e-mail consultation service specific to HIV infection?
- Information about HIV infection and AIDS is expanding so rapidly that only the most invested
clinicians can keep up.
- Morbidity and mortality in HIV can be reduced when the most up-to-date care is provided.
- As new therapies, resources, and information about HIV develop, clinical care becomes more complex.
- A fast, easily accessible consultation resource can support delivery of the best care possible.
How does e-mail consultation work?
- The clinician sends questions to the consultant's e-mail address.
- The question is reviewed by the consultant who either answers the question or forwards it
to another clinician with specific expertise in that area.
- A response is generated and sent back to the inquirer.
- Responses to non-emergent issues will generally be made within 48 hours during
weekdays.
- Frequently asked questions (FAQs) and responses to those questions will be published on
the Mountain Plains AIDS Education and
Training Center (MPAETC) site.
How to access consultation service:
How is confidentiality assured?
- Clinicians are asked to word questions in a manner that protects the patient's identity.
- No names should be transmitted with questions.
- Questions and responses stay within the system.
- Publications of FAQs will remove any identifiers, including state of residence, clinician
name, and patient identifiers that are not essential to the case.
