Graduate Medical Education

Resident Handbook
Standards, Responsibilities & Work Environment

UNM HSC will strive to provide a safe and health work environment and will comply with city, state, and federal health and safety laws.

DISCIPLINE OR DISMISSAL

If the performance of a Houseofficer is believed to be unsatisfactory in domains that include, but not limited to, clinical skill, medical knowledge, ethics, professionalism, attendance, or compliance with institutional policies or the law, the Program Director must notify the Houseofficer in writing of the specific areas of unsatisfactory performance. Examples of ethical misconduct include, but are not limited to harassment, patient abandonment, abuse of prescribing privileges, and unlawful discrimination. If the performance of the Houseofficer is unsatisfactory, the Houseofficer may be placed on remediation. Remediation is not an adverse action, and is not appealable or grievable.

If the seriousness of the problem dictates immediate action, the Program Director may summarily suspend the Houseofficers, pending notification of the Associate Dean for Graduate Medical Education, and full investigation of the issue. The Houseofficer will be placed on probation for a specified period of time. The Program Director will designate a period of probation during which the Houseofficer must correct the deficiencies or be dismissed. The probationary period together should not be less than 30 days in length nor should normally exceed six months. The Program Director will meet with the Houseofficer regularly (at least every three months) during this period to formally review progress.

At the end of the probation period, the Program Director will review the Houseofficer’s progress and determine whether satisfactory improvement has been made. Feedback may be solicited from faculty and the Houseofficer’s peers. If improvement has been satisfactory, the Houseofficer may be continued on probation for a specific period of time not to exceed six months. If the Houseofficer’s performance again becomes unsatisfactory during this period, the Houseofficer may be dismissed without an additional probation period even if the probation extended beyond a contract year. The Office of Graduate Medical Education must be notified by the Program Director before the dismissal process can begin.

To appeal probation, non-renewal of contract, or dismissal, see the grievance procedure.

DRUG FREE CAMPUS

The University of New Mexico is an environment for the pursuit of its educational mission free of illegal drugs and the illegal use of alcohol.

return to top

DUTY HOURS

Duty hours are defined by the ACGME as all clinical activities related to the residency program, i.e. patient care (both inpatient and outpatient), administrative duties related to patient care, the provision for transfer of patient care, time spent in-house during call activities, and scheduled academic activities such as conferences. Duty hours do not include reading and preparation time spent away from the duty site.

Each program has a written statement concerning the Houseofficer’s duty hours which will be in compliance with their RRC requirements. The ACGME Duty Hours Requirements, which are minimum duty hour standards for all residency and fellowship programs (unless granted program specific exemptions by the ACGME and by UNM) are as follows: Houseofficers work week which must not exceed eighty hours averaged over a four-week period, inclusive of all in-house call activities. Houseofficers must receive one day off in seven from all educational and clinical responsibilities averaged over a four week period, inclusive of call. One day is defined as one continuous 24-hour period free of all clinical, educational, and administrative activities. In-house call is to be no more frequent than every third night averaged over a four-week period. There must be 10-hour period provided between all daily duty periods and after in-house call. Continuous on-site duty, including in-house call, must not exceed 24 consecutive hours. Houseofficers may remain on duty for up to 6 additional hours to participate in didactic activities, transfer care of patients, conduct outpatient clinics and maintain continuity of medical and surgical care (unless further limited by the relevant program requirements). No new patients may be accepted after 24 hours of continuous hours on duty.

At this time, no UNM residency or fellowship programs have been granted exemption from these minimum standards. Specific RRC duty hour regulations (e.g., Internal Medicine, Emergency Medicine) may be more restrictive than the duty hours standards described above, and those residency programs must have departmental duty hours policy compliant with the standards of their RRC.

Each program shall distribute a copy of the departmental duty hour policy to all Houseofficers physicians and faculty. It is the primary responsibility of the sponsoring program to assure compliance with RRC duty hour regulations regardless of the Houseofficer’s rotation on or off of the service.

The duty hour policy promotes the educational environment, supports the physical and emotional well being of Houseofficers, and provides for patient safety.

DUTY HOURS PROTOCOL

All University of New Mexico ACGME accredited programs, as well as the dental program, must achieve and maintain compliance with the resident duty hour regulations for their respective RRC. The Office of Graduate Medical Education will regularly monitor resident duty hours for compliance with the institutional duty hour limitations and RRC regulations. The following policy outlines the procedures that will we used by the institution.

  1. The Office of GME will collect and maintain a file containing all of the individual program policies concerning resident duty hours.
  2. The Office of GME will provide New Innovations as a method for all programs to track resident duty hours, and all programs will be expected to utilize this standard reporting tool. All residents and fellows will be required to input duty hours by Tuesday of each week for all hours worked the previous week (Tuesday to Monday). The GMEC will periodically monitor duty hour compliance with random query of specific rotations and individuals trainees utilizing New Innovations. If violations are noted as a result of the random audit, information will be collected and other audits may be performed of the rotation or a survey may be conducted of the program.
  3. The Office of Graduate Medical Education may periodically survey any program at random to ensure they are in compliance with RRC regulations on duty hours and to monitor for fatigue, as well as the residents satisfaction with their respective program.
  4. The Office of GME will request action plans from individual programs concerning individual rotations or residents that are not in compliance with RRC and institution regulations. The Office of GME will encourage the individual departments to involve residents in the preparation of these plans. The Office of GME will follow up on concerning progress on these action plans until it appears to be appropriately resolved.
  5. Any individual (Housestaff or faculty) aware of a violation of the policy mandating that Houseofficer's work no more than 24 continuous hours with a 6 hour period to transition care (i.e. 30 hours of continuous service) must report the instance to their Program Director immediately. The program must prepare a response plan and provide the Office of GME with an action plan within 72 hours of the report of the violation.
  6. The institution will maintain a confidential web based reporting tool for residents to report duty hour violations. Upon notice of such reporting through
    1. the institutional web site,
    2. a report through an RRC resident survey, or
    3. a report to the institution from the ACGME; The Office of GME will conduct focus group session with the residents participating in various rotation to assess not only compliance with the resident duty hour regulations but also to assess educational aspects, resident fatigue/stress and quality of life issues.
  7. The internal review committee will include questions concerning resident duty hours during the reviews of the programs. The institutional annual resident satisfaction survey will solicit information on duty hour compliance. These reports will be included in the summaries submitted to the GMEC. The Office of GME under the direction of the DIO will submit a report to the Dean of the School of Medicine and the medical staff governing body of each major participating institution annually on resident duty hour compliance.

REPORTING DUTY HOUR VIOLATIONS

Houseofficers may report duty hour violations on any rotation at the following reporting site: http://hsc.unm.edu/som/GME/hours.cfm. This site provides complete confidentiality of the Houseofficer who is making the report.

EVALUATION

Each program will have a procedure of evaluation of each Houseofficer’s performance which will be in agreement with the specific Residency Review Committee requirements. Formative performance evaluations will be done on a formal basis at a minimum of every six (6) months. Evaluations should be written and must be discussed with and acknowledged by the Houseofficer. Such evaluation shall include:

  1. An evaluation based on patient care, medical knowledge, practice based learning, interpersonal and communication skills, professionalism and system based practice.
  2. An identification of future goals and learning objectives, as well as a plan for achieving these goals and objectives.
  3. A plan to advance a trainee to a position of higher responsibility will be done annually on the basis of the trainee’s readiness for advancement based on level of achievement of core competencies. Assessments may be done more often than every six months, particularly if deficiencies are noted. The program will maintain documentation of individual records of written evaluation for each Houseofficer which shall be available and accessible to the trainee. Each Houseofficer should be responsible for maintaining a portfolio reflecting professional growth and guidance from the teaching staff.

Final summary evaluates are performed by each training program at the conclusion of training. The summary evaluation will include the following statement "I verify that during, (his/her) participation in the residency program in (specialty) sponsored by the University of New Mexico School of Medicine, (name of resident/fellow) has demonstrated sufficient professional ability to practice competently and independently in the specialty of (name of specialty)." A copy of the final summative evaluation of competency is retained by the program as well as the Office of GME. The institution strongly supports and endoreses the use of New Innovations Electronic Evaluation System. A copy of any evaluation shall be accessible to the Houseofficer on-line and placed in his or her file within a reasonable time after completion of a rotation. Houseofficers shall have the right to review any evaluation with the Program Director, Chair, or designee of this or her program.

HARASSMENT POLICY

The University is committed to high ethical standards of professional conduct on the part of its community including students, faculty, and employees. Houseofficers are treated as faculty in these procedures. Accordingly, harassment of any type will not be tolerated.

  1. Statement of Policy
    No member of the medical school community may harass another for any reason. Unwelcome verbal or written exchanges, physical contact, sexual advances, other conduct of a harassing, hostile, or otherwise offensive nature based on race, color, sex, sexual orientation, ancestry, religion, national origin, marital status, disability, medical condition, veteran status, or age may constitute a complaint which violates this policy when:
    1. Submission to such conduct is made either explicitly or implicitly a condition of the individual’s employment or education; or
    2. Submission to or rejection of such conduct by an individual is used as a factor in any decision affecting the individual’s employment or education; or
    3. Such conduct otherwise interferes with an individual’s employment or educational performance by creating an intimidating, hostile or offensive employment or educational environment.
  2. Applicable Procedures
    1. Any member of the medical school community who believes he or she has been the victim of harassment in violation of this policy may bring the matter to the attention of a department chair, or any administrative officer of the School of Medicine, or the Office of Equal Opportunity. Every effort will be made to resolve the matter in an informal, confidential, and expeditious manner. The informal resolution of a complain shall be reported to the Office of the Dean.
    2. In the event that an informal resolution cannot be achieved, the matter shall be investigated by an ad hoc Committee on Harassment that will be appointed by the Dean of the School of Medicine (membership will consist of three faculty members, one of whom will be Chair; one student; two Houseofficers physicians; and one representative of the Equal Opportunity Programs Office.) This committee or its representatives shall meet with the complainant, the accused, and any other individual who wishes to provide information relevant to the complaint.
    3. After completion of the investigation, the ad hoc Committee on Harassment shall inform the Office of the Dean, the accused, and the complainant whether there is reasonable basis to believe that harassment in violation of the policy has occurred, and will hold a hearing, if appropriate. This committee will make its recommendations for resolution to the Office of the Dean, who will make the final decision.
    4. If some form of sanction or discipline is to be implemented with respect to the accused faculty, student, or employee, the applicable procedures of the appeal of sanctions or discipline may be pursued.

return to top