Center for Telehealth and Cybermedicine Research

Physician Access Line Service

The UNM Physician Access Line Service (PALS), is a consultation and referral service. The PALS toll-free number is operational 24 hours a day, seven days a week, and was created in response to the growing need for community physicians to reach UNM physicians quickly. PALS provides opportunities for practicing physicians and faculty to assist one another in the diagnosis and care of patients.

The PALS number is to be used by Physicians ONLY!

With One Call PALS Can Help You:

  • Consult with a UNM faculty member
  • Arrange transport to University Hospital
  • Make referrals
  • Access information and make reservations for CME programs
  • Provide information for the Telemedicine program
  • Arrange Locum Tenens coverage

How the Physician to Physician Connection Works:
As a physician, a PALS referral specialist will receive your call. Each of our referral specialists has access to UNM's physicians' schedules, on call list, telephone and pager numbers necessary to promptly reach the physician. If you wish to speak with a specific physician, and he or she is unavailable, the referral specialist will direct you to an available physician or arrange for the requested physician to return your call.

PALS is Simple and Secure
As a PALS representative, the referral specialist is responsible for every call being completed to your satisfaction. The referral specialist is available to help you with any needed arrangements.

Emergency Referral and Transport Services Available
If a referral requires emergency transportation, the PALS referral specialist will assist in making the necessary arrangements. They will make arrangements for fixed-wing air transport of adult and neonatal patients, contact lifeguard helicopter or arrange for ground transportation.