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Welcome to Microsoft 365

Microsoft 365 or O365 is a rich collaborative and productive platform. It provides enhanced capabilities in Word, Excel, PowerPoint, OneNote, Teams, Together platform for richer virtual experience.

Watch an Overview Video Here



Post Go-Live Instructions 

Instructions for connecting your Desktop and Mobile Devices to Microsoft 365 

Windows Workstation  


Please note these instructions will only work if you are on site or signed into the VPN client

  1. Please close all version of Outlook prior to starting these steps.
  2. Press the Windows Key on the keyboard.  icon
  3. Once pressed start typing “Software Center”


 4. When software center launches choose “HSC O365 Config


  5. After it has finished running, open Outlook.

  6. Choose “next” through the next several pages as they will be prepopulated.7.

  7. Login with your HSC email and password.


If you have a personal workstation, off the HSC Network, or do not see the configuration file in software center you can download and run the configuratiuon file here. You must have local admin rights to the workstation for the configuration download to run.



Apple Workstation 

If your mac was imaged by HSC and has Managed Software Center (MSC) installed you will see ‘HSC O365 Config’ in your “Applications Folder”



  • If you don’t see that icon in your applications folder, click here to download the tool if you do see the tool, you can skip over the next picture


  • After you mount the DMG and double click the tool you will see this



  • Click OpenDouble Click that and you will see this


  • a3 
    • Click ‘Yes’

After a few seconds you will see this popup:


 Click ‘OK’


You will next be asked for your email address, enter that here a5



The computer will prompt for your password, enter that here


 Once you enter the password, you will have successfully configured Outlook 365


Printable version

Use the Outlook App from the App store 

If you have the Outlook app installed on your mobile device then user your device’s method for removing the App from the device.   



Go to your device’s APP store and install the Outlook App

Once installed open the app and click on Add Account

When prompted, type in your HSC email address

The app will auto-detect our Microsoft 365 environment and ask you for your password

Enter the password for your HSC email and you will be connected


   ........ Or

Use the mail app that came with your device (complete step 1 for your device then step 2)

  1. Android device

Remove your email account if you were using the mail app prior to Microsoft 365

Go to Applications > Email. ...

On the Email screen, bring up the settings menu and tap Accounts. ...

Press and hold the Exchange Account you want to delete until the Menu window opens.

On the Menu window, click Remove Account. ...

On the Remove Account warning window, tap OK or Remove Account to finish.


  1. Apple Device

Remove your email account if you were using the mail app prior to Microsoft 365

From a Home screen, navigate: Settings. > Mail. If an app isn't available on your Home screen, swipe left to access the App Library. ...

Tap Accounts.

From the 'ACCOUNTS' section, tap an email account.

Tap Delete Account (at the bottom; may require scrolling).

To confirm, tap Delete from My iPhone.


   2. Re-add an account for your type of device

  1. Apple iOS Devices [PDF]

    Android Devices [PDF]

    Windows Phones [PDF]


Printable version


Why are we doing this migration?

  • Our current on premise email system is end-of-life.
  • It’s significantly less expensive to migrate to O365 in the cloud than to upgrade current Microsoft exchange in our data-center.
  • HSC and Main Campus will be on the same Microsoft O365 platform for a more consistent and collaborative user experience.
  • Avoid the ongoing cost of maintaining and refreshing an on premise exchange solution and data center costs.
  • Significantly more storage capacity for each user.
  • Students and staff will be able to download five O365 copies to any of their personal devices.

Who will be affected by this migration?

  • The migration will affect all HSC users including UNMH, UNMMG and SRMC.
  • Any mailbox in our current Exchange environment with the following domain names:

When will I be migrated to Microsoft 365?


The "Who-What-Where-Why" of Microsoft Forms  Thursday 4/15/21  1:00pm – 2:00pm

Join on your computer or mobile app

Click here to join the meeting

Or call in (audio only)

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Phone Conference ID: 667 973 399#

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Learn More | Meeting options


All about Microsoft Teams  Tuesday 4/20/21  1:00pm – 2:00pm

Join on your computer or mobile app

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Or call in (audio only)

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Phone Conference ID: 681 492 684#

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Learn More | Meeting options


How to Utilize OneDrive  Thursday 4/22/21  1:00pm – 2:00pm

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Or call in (audio only)

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Phone Conference ID: 868 777 696#

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Learn More | Meeting options


Book Yourself With Microsoft Bookings  Tuesday 4/27/21  9:30am – 10:30am

Join on your computer or mobile app

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Or call in (audio only)

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Phone Conference ID: 104 585 891#

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Learn More | Meeting options


Basic Microsoft SharePoint 101  Thursday 4/29/21  10:30am – 11:30am

Join on your computer or mobile app

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Or call in (audio only)

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Phone Conference ID: 152 927 808#

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Learn More | Meeting options

          Pre Go-Live checklist     (Settings you can complete prior to the go-live date)

                                                        Printable Checklist 

Sign in to your account in the Outlook Web App by going to  and using your email account and password.


Email items to check and configure before the go-live date:


1. Office 365 keeps telling me that my password is incorrect when I try to login.

Cause: Password “saved” within credential manager.

Fix:  Click “back” (left-facing arrow) next to their email address.  You will be directed to the logon screen and then will restart process, which should complete without error.


2. Favorites are not copied over from the old system.

Re-add your favorites in the new system by right mouse clicking on a folder you want in your favorites and selecting Add to Favorites.   Do this for each folder you want to add to the favorites section.


3. Colored categories for messages are not copied over.

You will need to right mouse click on messages that you want to color categorize and select Categorize and add the color back to the messages or select manage categories to create your own.   You can add to the existing categories or make your own, but you cannot edit the existing categories.   You can though delete the existing categories and just use the ones you created.


4. Re-create your signature. Your signature does not copy over.

To do this you sign in to the outlook web application, then open your calendar.   Next, click on the Cog cog  in the upper right side of the screen.    Then select View all Outlook setting from the bottom of the setting screen.  Next, click on Mail from the left of the windows then Click on Compose and reply.   Create your email signature and select the checkboxes below the signature block to specify what messages to add the signature.


5. Check to see if your folders and messages exist. These will not be up to date, they will only reflect the last time your messages were copied over from the existing system. 

If you have missing folders in your mail structure please let us know at


6. Check your rules. Rules should be copied over, but please check.

Click on the Cog  cog  in the upper of right side the screen.   Then select View all Outlook setting from the bottom of the setting screen.  Next, click on Mail from the left of the windows then click on rules to see if they are there.   If not, you will need to Add them.


7. Shared Email Resources are not copied over.

Right-click the word Folder in the left pane and then choose Add shared folder.  In the Add shared folder dialog box, type the email address of the shared mailbox and then select Add. The shared mailbox displays in your Folder list in Outlook Web App. You can expand or collapse the shared mailbox folders as you can with your primary mailbox.


8. Add a profile picture in Outlook OWA

OPTION ONE: To add a profile picture, click on your Profile initials (circle with your initials) at the top right corner of your Office 365 portal. A small window will open. Hover your mouse over to a large circle with your initials, and a camera icon will appear (Add or change your picture will appear). Click on your initials or camera icon. A dialogue box will open with your initials enlarged inside of a circle. Click on + Upload a new photo. Another dialogue box will open. Select the folder that contains your picture, and once you have selected a picture, click Open. Position the picture to your preference, and click Apply to set it as your profile picture.

OPTION TWO: Click your Profile initials. A small window opens up. Drag a picture to Drag your photo here, and click Apply.


9. Blocked or Allowed Senders do not appear.

The blocked and allowed sender lists do migrate over.   You will need to start blocking and allowing senders again in Microsoft 365.



Calendar Items to check and configure before the go-live date:


1. Check the Calendar events. They may be set to the wrong time.

The time zone information needs to be set to MST.   From your calendar view, Click on the Cog  cog  in the upper right side of the screen. In the settings window that appears, you can change the time zone to (UTC-7:00) Mountain Time or the time zone you are actually in.


2. Shared calendars do not appear.

From your calendar view, on the left side of the screen, select Add calendar.   In the next screen select Add from directory.   Begin typing in the name of the shared calendar and the search screen will start a search or you can type in the entire name, then add the calendar


3. Shared Calendar detail permissions

When you go to a shared calendar it is showing busy events with no detail.

Please log into Outlook Web App with the email account which has full access to this shared mailbox. Then, right click on the Calendar > click on sharing permission.

You can grant everyone in your organization "can view full details" permission or add some specific users then change the permission.



Then, let the end users re-add this shared mailbox to see if it works well.

Access email, contacts, and shared calendars anywhere. Work without worries wherever you work best.  Microsoft 365 syncs emails, calendars, and contact information across your devices in real time, so it’s up to date, no matter what device is in your hand. Scheduling is easy and hassle-free anywhere.

Archive Your Email

Microsoft Outlook Training Videos

Get the full Outlook User Guide

Microsoft Teams is a persistent chat-based collaboration platform complete with document sharing, online meetings, and many more extremely useful features for business communications.

Having an excellent team space is key to being able to make creative decisions and communicate with one another. Shared workspace software makes this much easier to achieve, especially if a particular team is based in a very large company, has many remote employees, or is made up of a significant amount of team members.

Microsoft Teams features make it stand out from other collaboration software:

  • Teams and channels. Teams are made up of channels, which are conversation boards between teammates.
  • Conversations within channels and teams. All team members can view and add to different conversations in the General channel and can use an @ function to invite other members to different conversations, not unlike Slack.
  • A chat function. The basic chat function is commonly found within most collaboration apps and can take place between teams, groups, and individuals.
  • Document storage in SharePoint. Every team who uses Microsoft Teams will have a site in SharePoint Online, which will contain a default document library folder. All files shared across all conversations will automatically save to this folder. Permissions and security options can also be customized for sensitive information.
  • Online video calling and screen sharing. Enjoy seamless and fast video calls to employees within your business or clients outside your business. A good video call feature is great to have on a collaboration platform. One can also enjoy simple and fast desktop sharing for technical assistance and multi-user real-time collaboration.
  • Online meetings. This feature can help enhance your communications, company-wide meetings, and even training with an online meetings function that can host up to 10,000 users. Online meetings can include anyone outside or inside a business. This feature also includes a scheduling aid, a note-taking app, file uploading, and in-meeting chat messaging.
  • Audio conferencing. This is a feature you won’t find in many collaboration platforms. With audio conferencing, anyone can join an online meeting via phone. With a dial-in number that spans hundreds of cities, even users that are on the go can participate with no internet required. Note this requires additional licensing.

Microsoft Teams Training Videos



OneDrive is the Microsoft cloud service that connects you to all your files. It lets you store and protect your files, share them with others, and get to them from anywhere on all your devices. When you use OneDrive with an account provided by your company or school, it's sometimes called "OneDrive for work or school." It used to be known as "OneDrive for Business," so you may still see it called that in places.

Microsoft OneDrive Training Videos 

Get the full OneDrive User guide

Organizations use Microsoft SharePoint to create websites. You can use it as a secure place to store, organize, share, and access information from any device. All you need is a web browser, such as Microsoft Edge, Internet Explorer, Chrome, or Firefox.

Microsoft SharePoint Training Videos

OneNote is a digital note-taking app that provides a single place for keeping all of your notes, research, plans, and information — everything you need to remember and manage in your life at home, at work, or at school.

In OneNote, notebooks never run out of paper. Notes are easy to organize, print, and share, and you can search and find important information quickly, even if you forget where you've originally captured it. Best of all, your notebooks are stored online so you can easily get to them on any of your mobile devices.

Microsoft OneNote Training Videos

Office 365

Is Office 365 accessible and compatible with assistive technology?

The Microsoft Office team is dedicated to making Office products more available to people with disabilities and to help everyone create content that's more accessible.  More information about accessibility in Office 365 can be found on Microsoft's Accessibility Website.


  • UNM’s Accessibility Resource Center is a central online resource for accessibility at UNM and has information and developed a series of "How-to Guides" to assist faculty, staff, and students create an accessible learning environment across the university.


Does Office 365 meet accessibility features?

Please visit the accessibility statement at Office Accessibility Center.


How do I setup Office 365 Accessibility Features on my device?

  • Office apps work with the accessibility settings and features of most devices. These settings can help to make them easier to use. For example, you can invert or change the color contrast to make the screen easier to see. Or, you can control the device with the keyboard instead of a mouse, and so on. See Microsoft Set up your device to Work with Accessibility in Office 365 for full information.
  • Office 365 offers the dictate (speech to text) and either immersive reader or Read Aloud (text to speech) for most apps although functionality varies between the online and installed desktop versions.
  • There are also features such as PowerPoint design ideas and Tell Me that make it faster and easier to access commands.
  • Windows 10 users should also visit the Windows 10 Accessibility Features page:


What is Microsoft Translator for Education?

Microsoft Translator for Education site provides assistance in communication through live captioning and translation in a classroom.

Is there a website that offerssupport for anyone with questions about accessibility within Microsoft  365, and Windows 10?

Yes. Please visit Disability Answer Desk for any accessibility questions and assistive technology.


How do I use Narrator to hear text being read out loud on my Windows PC?

To use Narrator, press and hold Windows logo key  + CTRL + Enter to start the app. Please visit Hear text read aloud with Narrator to learn more.


Remote Learning and Work

 Is there information on accessibility and special education for remote learning?

Yes, there are inclusive accessible learning support for teachers, students, and staff. Please see Special education and accessibility resources for remote learning with features that enable word prediction to assist with writing, processing auditory language with live captions, using built-in screen reader with Narrator in Windows, using subtitles in Teams, and much more.


How can teachers make sure that students are receiving specially designed instruction and accessible content in all of their classes?

In remote learning, Teams is an effective tool in which screen-sharing of collaborative documents (i.e. Word, PowerPoint, and OneNote) allows for an immersive instruction that engages the student in learning in a special education setting. Learn more in Special education and accessibility resources for remote learning and Special education: Teachers as consultants.



How do I promote equity in my remote learning class for students with visual impairments, deaf or hard of hearing, who are neurodiverse, and with learning differences?

Please visit the Accessibility, special education, and online learning: Supporting equity in a remote learning environment to learn more.


Word 365

 What accessibility features are there for Word 365?

 How do I make my Word documents accessible to people with disabilities?

The following document provides a step-by-step guide to make your documents more accessible to everyone with pictures and links to relevant documentation: Make your Word documents accessible to people with disabilities.



PowerPoint 365

 What accessibility features are available in PowerPoint 365?

Read on screen text aloud:


Convert spoken word to text:


PowerPoint Keystroke shortcuts .


Other information:


How do I make my PowerPoint presentations accessible to people with disabilities?


During this COVID-19 period, what accessible features are there for virtual learning and work in PowerPoint?

There are webinars in Accessibility Learning Webinar Series that focus on: presenting more inclusively with Live Captions and Subtitles in PowerPoint, and presenting more inclusively with PowerPoint.



How do I start a lecture with subtitles in one or multiple languages in PowerPoint?

This feature is in-built within PowerPoint, and should help produce subtitles and live captioning for the benefit of all learners.

  • In the Slide Show tab, you will find Subtitle Settings to enable the spoken language and the language for which to translate.
  • For multiple languages, under the Slide Show tab, you shall see Presentation Live for subtitles.
  • Please see Lectures & Presentations to learn more.


Excel 365

 What type of accessibility features can be found in Excel 365?


How do I make my Excel documents accessible to people with disabilities?



Microsoft Teams

 Which accessibility features can be found in Teams?

 Read on screen text aloud:

  • Teams 365 - Immersive reader in Channel messages, chat messages, or use your own screen reader.

Convert spoken word to text: 

  • Dictate is not available in Teams, instead try the Windows 10 built in speech recognition.
  • Teams 365 desktop app - Live captions (all meeting attendees) is available and is turned on by the meeting attendee when the meeting is launched via Calendar or from a Channel. Not yet available when initiated via Chat.


Teams Keystroke shortcuts .


Other information:

  • Accessibility support for Teams (Overview of Teams accessibility).
  • Microsoft is also aiming to enable Cortana on iOS and Android devices with Teams to enable voice assistance in Teams.


Is there a tutorial on how Teams uses live captions, automatic chat translation, dictation, immersive reader, and other features?

Yes. Teams has tutorials on how to make sure that features are accessible to everyone for their own understanding. Please see Microsoft Teams enables a more inclusive workplace video tutorials for more information.


During this COVID-19 period, what accessible features are there for virtual learning and work in Teams?

There are webinars in Accessibility Learning Webinar Series that focus on: Microsoft Teams for inclusive communications, using Teams for Remote work with a Screen Reader and Low Vision features, and using Teams for Remote Work with Sign Language.



Outlook 365

 Which accessibility features are available in Outlook 365?



 What accessibility features are available when accessing my email in a web browser?

  • Accessing your,, or email though the web allows you to get your emails whenever you are online.
  • Keyboard shortcuts and navigation for the online experience are different from Outlook 2016 desktop.
  • If you use a screen reader, this article can help, as well as these most commonly used Keyboard Shortcuts for Outlook for the Web.
  • Alternatively, you can decide to use the Light version of Outlook for the Web. It has an HTML interface that some people prefer to use with a screen reader. For more information about the Light version of Outlook for the Web, see Outlook for the Web Light.


How do I make my Outlook email accessible?



OneDrive & SharePoint

During this COVID-19 period, what accessible features are there for virtual learning and work in OneDrive and SharePoint?

Yes, there are Accessibility improvements in OneDrive and SharePoint through using voice controls and screen readers. Please see the Accessibility Learning Webinar Series to learn more.


Microsoft Sway

 What accessible features are included in Sway?

Yes, there are accessible features including dictation, read aloud, captions, magnifier reader, and narration. Please see Microsoft Sway Accessibility for more information.


During this COVID-19 period, what accessible features are there for virtual learning and work?

  • There are Accessibility Learning Webinar Series where you can receive webinar training on the accessibility features such as: Learning tools for the inclusive classroom, and magnifier and low vision features in Windows 10.


Accessibility Checker

 How do I use accessibility checker to make sure that I improve accessibility for everyone?



HSC Technology Support


Physical Location:

Health Sciences Library and Informatics Center 

Room 317A

Phone: 505-272-1694