Information about COVID-19




The University of New Mexico Health Sciences Center is closely monitoring the emerging global public health concern related to the novel coronavirus (COVID-19) through trusted authorities including the New Mexico Department of Health, Center for Disease Control and Prevention (CDC)U.S. Department of State and the World Health Organization.

We are working in coordination with UNM leadership to maintain a safe and healthy learning, working and clinical environment for all of our students, faculty, staff, patients and visitors. This webpage provides updates relevant to the UNM Health Sciences community along with links to various resources available to students, faculty, staff, patients and community members.

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COVID-19 Health Hotline:


The New Mexico Department of Health and the New Mexico Poison and Drug Information Center are operating an information hotline – 1-855-600-3453 – for the public and health care professionals with questions about the COVID-19 novel coronavirus.

COVID-19 Information Hotline:

Please use this number for all non-health related questions rather than the health hotline.


Chancellor Updates

*Information on this page can change quickly, including previous updates from Dr. Paul Roth, Executive Vice President and Chancellor for Health Sciences, CEO, UNM Health System and Dean, UNM School of Medicine. Please reference Guidance for UNM Health Sciences regarding COVID-19 on this page for the most up-to-date information.

May 15, 2020 – 5:12 PM
A Message from Chancellor Roth

May 14, 2020 – 5:39 PM
A Message from Chancellor Roth

May 13, 2020 – 6:27 PM
A Message from Chancellor Roth

May 12, 2020 – 6:52 PM
A Message from Chancellor Roth

May 11, 2020 – 3:03 PM
Update on Food and Travel Restrictions

May 8, 2020 – 6:35 PM
A Message from Chancellor Roth


Your Video Guide: COVID-19

Handwashing PSA (UNM Health)

EN ESPAÑOL: Handwashing PSA (UNM Health)

Please Stay at Home So Your Health Care Professionals Can Stay at Work

COVID-19 Health Hotline FAQs

  • Provides health guidance if you think you might be experiencing symptoms of the novel coronavirus, including dry cough, high fever or shortness of breath. You should call the hotline first before seeking medical treatment.

  • May recommend that people self-isolate, particularly if they’re experiencing symptoms suggestive of COVID-19 infection. Operators will help them determine the next best step.

  • Offers guidance to health care providers seeking to test a patient or who have questions about the novel coronavirus.

It does not issue clearances to return to work – that is up to each individual’s employer to decide.

Gov. Michelle Lujan Grisham and the New Mexico Department of Health are strongly discouraging non-essential travel outside of the state at this time. Meanwhile:

  • Remain home from work or school if you are sick and call the hotline at 1-855-600-3453 if you experience any COVID-19 symptoms.

  • Continuetaking common-sense steps to protect your health and the health of others, such as covering your cough or sneeze and washing your hands frequently with soap and water for at least 20 seconds.


Please be aware there are several phishing scams where the caller impersonates a representative from the COVID-19 Hotline or other medical entity. The scammer is asking for personal information like social security and date of birth, telling callers they must have that information in order to release COVID-19 testing results.

Representatives from UNM Health, Presbyterian and Lovelace Health System want to remind the public that we will never ask for your social security number. Any confirmation of a positive COVID-19 swab test will be made by the clinic where you were seen or the New Mexico Department of Health.


HSC Policies and Guidelines

Out-of-state business-related travel for all UNM faculty, staff and learners is prohibited. Personal travel out of state is strongly discouraged and will result in a mandatory 14 day or longer self-isolation period for those not in clinical areas. You also need to contact the NM Department of Health. For those working in clinical areas, The UNM Health System occupational health programs are working together to keep employees, their colleagues, families and patients informed and safe. If you have traveled please reach out at 505.515.8212 between 6 a.m. and 6 p.m.

Effective March 19, 2020, all buildings on the HSC campus will be badge access only. This safety measure will continue through our extended period of limited operations on campus.

Effective March 21, 2020, no visitors will be admitted into UNM Hospital, with the few exceptions you can see here.

In accordance with NM Governor Michelle Lujan Grisham’s Public Health Order of March 23, 2020, gatherings of five or more people are prohibited. Departments should use video and phone conferencing whenever possible for interviews and other meetings. If you need to cancel events or guests, we have created a template to help communicate that information.

Please visit NM Department of Health website to see the latest guidelines regarding travel.

Please visit UNM Event Registration website to register an upcoming event(s).

You can access this registration with or without a login (MyUNM ID). Please do so and enter the requested information.

In response to UNM HSC canceling of all university related travel, employees are eligible to receive reimbursement for travel costs paid for personally for a conference that was canceled due to COVID-19.

  • Reimbursement will be allowed with proper documentation and receipts.

  • The department is responsible for tracking and monitoring any unused available airfare credit to ensure that any future use of unused flight credit is for a University business purpose.

  • Employees who have incurred travel costs related to a cancelled trip should contact the airline or hotel vendor for a refund or to change the ticket for future travel. Some airlines are waiving change fees in response to COVID-19 claims and cancellations. An updated listing of US airlines that are waiving fees over COVID-19 can be found here.

For additional information visit the Guidance for UNM regarding COVID-19 website.