First Responder TeleECHO

The First Responder teleECHO program has shifted its focus in response to the COVID-19 pandemic to provide resources and support to our first responders and frontline healthcare workers.

Please see the First Responder Resiliency teleECHO webpage for more information.

Program Description

This teleECHO program aims to support first responders such as firefighters, EMS, medical transport personnel and law enforcement officers, in their roles on the frontlines of America’s opioid crisis. With 130 Americans dying of an opioid overdose on average every day, first responders are the first to answer in a 911 emergency. They provide a critical “lifeline” in nearly every community but especially in New Mexico’s rural towns and counties, where the closest urgent care or hospital might be hours away.

The First Responder program, supported with funding from the New Mexico Department of Health and the U.S. Department of Agriculture, also aims to stem rising rates of post-traumatic stress disorder, compassion fatigue, depression and suicide among paramedics, firefighters and law enforcement. Curriculum topics include patient care around opioid use and chronic pain as well as personal resiliency and self-care, healthy communication and debriefs after trauma, and other relevant mental health topics.

The First Responder ECHO hub team includes a psychiatrist and emergency room physician, a pain doctor, an expert paramedic, a firefighter and a law enforcement officer. All New Mexico first responders are invited to attend this twice-monthly teleECHO program.

Target Audience

All New Mexico first responders such as:

  • Firefighters
  • EMS
  • Medical Transport Personnel
  • Law Enforcement Officers

Meet the Team

Group photo.
First Responder hub team members: Chief Deputy Justin Dunlap; Jessica Medrano, EMT-P; Jeff Katzman, MD; Margaret Greenwood-Ericksen, MD; Joanna Katzman, MD



Program Team

Jeff Katzman, MD
Medical Director, ECHO Institute
Vice Chair for Clinical Affairs, Department of Psychiatry
University of New Mexico

Joanna Katzman, MD
Senior Associate Director, ECHO Institute
Professor, Department of Neurosurgery
University of New Mexico

Jessica Medrano, EMT-P
Academic Affairs Director, EMS, CEMS and CHW Programs
Central New Mexico Community College

Margaret Greenwood- Ericksen, MD
Assistant Professor, Department of Emergency Medicine
University of New Mexico

Chief Deputy Justin Dunlap
Bernalillo County Sheriff’s Department

Paige Menking, MPA
Director, Community Health Workers Programs
ECHO Institute

Shannon McCoy-Hayes, MA
Program Manager, ECHO Institute

Karina Dow, BS
Program Coordinator, ECHO Institute