HSC User Support Services

User Support Services provides support for core services to all Health Science Center (HSC) faculty and staff for standard HSC owned and operated computer equipment. These services may not apply to non-standard equipment or departments which have independent technical staff that do not adhere to the HSC User Support Services standards as established by the Knowledge Management Information Technology (KMIT) committees. See the services that are available from HSC User Support.

Important Notices................................................................................... Complete List

10/1: TechQual Survey from the UNM CIO. The UNM CIO's Office is conducting a technology user satisfaction survey and has invited all UNM students, faculty, and staff. The survey invitation and reminders will come from the email address ITSurvey@unm.edu. The survey is open until October 17, 2008. All survey responses will remain anonymous.

 Common Problems and Solutions........................................................ Complete List

9/17: Web Access Site 1 Connection Timeout. If you are experiencing troubles accessing or staying connected to GroupWise Web Access Site 1, then your computer needs to be running the correct version of JAVA which can be downloaded at Software Downloads.

8/2: Information Technology Document for Users. All new faculty staff, and students can get orientated to the HSC computing environment by simply downloading or opening this document.

Upcoming Projects.................................................................................. Complete List

8/28: New Series of Dell Laptops Released. Dell has released their new E-Series Laptops and we will be updating our web pages, quotes and support for these devices. Also, new Dell Desktops and Printers are on their way.