Referrals are required for our services, so ask your doctor for one and then call 505-272-3535 to make an appointment. Medicare patients need a doctor's order.
As a non-profit organization, we are proud to serve our community with the most affordable, accurate and personalized service. It is our mission to improve the quality of life for our patients, their families and communities by improving and facilitating communication between them and eliminating any barriers to educational, social, economic and emotional development to our patients due to hearing loss.
As part of UNM Health System, we only consider your needs when providing care and recommendations. All of our provides are doctors of audiology (Au. D.) and half of them speak Spanish. Our patients are consistently happy with the level of care we provide, rating us well over 90% for both the skill of our audiologists and overall care.
What is an audiologist?
Audiologists are professionals with a masters or doctoral degrees that prevent, diagnose and treat hearing problems and diagnose and treat balance problems. They are trained to see patients of all ages and currently do not prescribe medicine or perform surgeries.
Why choose UNM Health System audiology?
Our audiologists are all doctors of audiology with 49 combined years of experience. We see many patients of all ages and with different conditions and needs. As part of UNMH, our clinic is not-for-profit which means our primary focus is your care. We will only consider your needs when providing hearing aid or other device recommendations. Two of our audiologists are fluent in Spanish, and we have interpretation services available if needed.
- Hearing loss
- Ringing in the ears (tinnitus)
- Dizziness and balance problems
- Free hearing screens (call 505-272-3535 for availability)
- Hearing evaluations (traditional hearing test) for adults and children
- Newborn hearing screening (both inpatient and outpatient services)
- Auditory brainstem response (ABR) testing
- Natural sleep (both adults and pediatrics)
- Under anesthesia (pediatrics only)
- Hearing aid services (sales, repair and programming)
- Cochlear implant services for adults (candidacy determination, repair, activation and programming)
- Tinnitues Retraining Therapy
- Vestibular (inner ear -- balance and dizziness test) evaluations
- Vestibular evoked myogenic potential
Hearing Aids and Other Services
- Hearing aid consultations, sales, fitting and follow-up checks
- Hearing aid cleaning, maintenance and repairs (call 505-272-3535 for more information)
- Ear molds and custom earplugs (hearing protection, swim plugs and musician ear pieces)
- Assistive listening devices (pocket talkers, TV and telephone amplifiers)
- Cochlear implants in adults
- Bone-anchored hearing aids (BAHA, Ponto)
Billing and Insurance
At UNM Health System we understand that working with insurance and other benefits can be stressful and challenging. That's why our patient care coordinators (PCCs) are available to assist you. We contract with most major health insurance companies. All our diagnostic services require a referral from your doctor, and some insurance plans require prior authorization for some audiology tests.
The referral should be faxed from your doctor's office at 505-272-0300 before audiology diagnostic testing is scheduled. You can call the PCCs at our office to verify we have received it and to make the appointment.
If prior authorization is required, your prior authorization number that is issued by your insurance company needs to be obtained before diagnostic tests are completed. Your primary care physician's office is responsible for requesting authorization from the insurance company. The audiology department monitors the process to ensure authorization has been obtained. If you believe that an authorization is needed and has not been obtained you may:
- Contact the physician's office or clinic that ordered your audiology diagnostic test. Ask for the person who coordinates prior authorization and referral.
- Contact your insurance company directly by dialing the customer service phone number on the back of your insurance card. You can do this to find out if you have the covered benefits for audiology testing, as some insurance providers do not cover them. You may also have high deductibles that must be met first before the tests are covered.
- Contact a UNM audiology PCC who can advise you on whether or not your prior authorization is in place. Call 505-272-3535 between 8 a.m. and 4 p.m. Monday through Friday.