Welcome to the MD Program at the UNM Health Sciences Center!
This page will guide you through the steps to activate or recover access to your HSC NetID—your key to email, Microsoft 365, and the systems you'll use every day.
💡 Already have access?
If your HSC NetID is already working and you can successfully log in at hscid.health.unm.edu, you can skip this setup guide and go straight to the:
👉 Tech Start Hub for UNM Medical Students
This guide is intended for incoming medical students who need help setting up or regaining access to their HSC NetID account.
Make sure you have the following ready before starting your HSC NetID setup:
Before logging in, open a private browsing window to make sure you’re starting with a clean session. This prevents issues with cached logins or saved sessions from other accounts.
Here’s how to open a private window in your browser:
You’ll know you’re in private mode if your browser has a dark theme or shows a private browsing icon.
In the private browser window you just opened, type or paste the following web address into the address bar:
hscid.health.unm.edu
This is where you’ll log in with your HSC credentials and begin setting up your account.
If the page doesn’t load or you see an error:
At the login screen, enter your HSC email address from your Welcome Packet. It should look like this:
yourHSCNetID@salud.unm.edu
When prompted for your password:
Still having trouble logging in?
🚨 If you’re still stuck, jump to Step 7: Need Help? for tech support from our AMS team.
To protect your account, HSC requires Multi-Factor Authentication (MFA). We recommend using the Microsoft Authenticator app—it’s easy to use day-to-day and works over Wi-Fi, which is especially helpful in buildings with limited cell service. You can always add a backup method like text messaging later.
If you've already set up MFA before, complete the sign-in prompt and skip to Step 5: Change Your Password (if needed).
If this is your first time setting up MFA, follow these steps:
🔧 Having trouble with MFA setup?
🚨 Still stuck? Jump to Step 7: Need Help? to contact our support team—we’re happy to help.
If you need to change your password, now is the time to do it.
If your current password is working and doesn’t need to be updated, you can skip ahead to Step 6: Access the Tech Start Hub.
To change your password:
Now that your HSC NetID is set up and secured, your next step is to visit the Tech Start Hub for UNM Medical Students. This site includes everything you need to get started with Outlook email setup, BYOD device enrollment, and more.
💡 Tip: You’ll only be able to access the page if you’re signed in with your HSC credentials.
If you see a message asking you to request access, you’re probably signed in with a different account—such as your UNM NetID. To fix this, copy the Tech Start Hub link and open it in a private browser window, then sign in with your HSC email.
✅ Once you’ve reached the Tech Start Hub, you’re all set! Feel free to explore the tools and resources, or reach out if you need help.
If you run into an issue, we’re here to help—starting with our online Help Desk Form.
📝 Submit a support request
The fastest way to get help is by using our AMS Help Desk Form (you must be signed in with your HSC credentials).
Once submitted, your request will go straight to our support team.
📞 Urgent issue?
If you're unable to access the form or you're completely stuck, you can call or email us:
Phone: 505-272-0666
Email: HSC-AMS@salud.unm.edu
🏢 In-person support
Room 140, First Floor
Health Sciences Library & Informatics Center (HSLIC)
Note: The first floor is only accessible via the entrance on the south side (near the loading area).
📌 Please reach out before visiting in person whenever possible—this helps us schedule your visit and ensure the right person is available to assist you.
🕗 Support hours:
Monday–Friday
In-person availability: 8:30 AM – 4:30 PM
We’re here to make your start as smooth as possible.
Welcome to the MD Program!
Last updated: May 2025 | Questions? Contact HSC-AMS@salud.unm.edu