Learning Environment Office
Fostering a climate of respect and inclusion.
Reginald Heber Fitz Hall
1 University of New Mexico
Albuquerque, NM 87131
Our mission is to foster an inclusive learning environment where teachers, staff, and learners thrive, and relationships are mutually respectful and beneficial to each other and to our institutional climate.
The primary goals of the Learning Environment Office are to increase exemplary behavior exhibited by teachers and staff and decrease incidents of learner mistreatment.
Who We Are
Diana Martínez, MPH – Learning Environment Office Director
Felisha Rohan-Minjares, MD – Assistant Dean for Undergraduate Medical Education
Joanna Fair, MD, PhD – Associate Dean of Graduate Medical Education and DIO
Rebecca Williams-Karnesky, MD, PhD – Surgical Education Research Fellow
LEO’s Acknowledging Teaching Excellence Initiative
LEO wants to hear from you!
We are interested in collecting your stories about faculty members, residents, and fellows who have impacted or influenced you in a significant way. Please tell us about what those teachers did that resulted in an teaching excellence and how it changed you. Please help us recognize an exemplary teacher and/or learning experience!
Creating Positive Learning Environment Modules
LEO is working to build content to help both learners and teachers create and maintain positive learning environments. Please see the links below.
What is Mistreatment?
According to the Association of American Medical Colleges (AAMC), mistreatment – either intentional or unintentional – occurs when behavior shows disrespect for the dignity of others and unreasonably interferes with the learning process. Examples of mistreatment include:
- Sexual harassment
- Discrimination or harassment based on race, religion, ethnicity, gender or sexual orientation
- Psychological or physical punishment
- Use of grading and other forms of assessment in a punitive manner
How to Report Mistreatment
There are many options available to you if you experience or witness mistreatment.
If you are unsure whether a behavior rises to the level of mistreatment, you are encouraged to contact Diana Martínez, Director of the Learning Environment Office, at 505.272.7861 or email@example.com for a confidential discussion. You are also encouraged to speak with a trusted advisor.
There are several procedures for reporting mistreatment:
- Contact the Learning Environment Office
- Diana Martínez, MPH, LEO Director: firstname.lastname@example.org or 505.272.7861
- Felisha Rohan-Minjares, MD, Assistant Dean of Undergraduate Medical Education: email@example.com or 505.272.8429
- Joanna R. Fair, MD, PhD, DIO, Associate Dean of Graduate Medical Education: firstname.lastname@example.org or 505.272.6225
- Contact a trusted advisor (e.g. clerkship or program director)
- Complete an evaluation
- Medical students: Complete a course or clerkship evaluation and answer mistreatment questions
- Report Online
- Complete the online reporting form. When you use the online reporting tool, you have the option of remaining anonymous.
All reports are reviewed by the Learning Environment Office.
See a printable flowchart of what to do if mistreatment occurs.
Anonymity: When reporting via course, clerkships, or faculty evaluations and when reporting online, reporters have the option of remaining anonymous.
Confidentiality of students is always respected within the limits of the law and policy.
When a Mistreatment Report is Made
All reports of mistreatment will be registered and investigated without fear of retaliation. All reporters will be protected from retaliation. UNM has strong protections against and zero tolerance for retaliation through the UNM Reporting Suspected Misconduct and Whistleblower Protection from Retaliation.
University policy is that no person shall be subject to retaliation for using or participating in a complaint process. State and federal laws and University policy protect against retaliation for reporting mistreatment, harassment, and/or discrimination. University policy further prohibits retaliation against a person for filing a complaint, participating in the investigation of a complaint' or assisting others who raised a complaint.
Once the Learning Environment Office receives a report of mistreatment, the report is reviewed and triaged by the Office. If the report is discrimination or harassment against protected classes, it is sent to the UNM Office of Equal Opportunity, per UNM policy. UNM OEO maintains confidentiality to the extent allowable by law and UNM policy.
“Protected class” means those personal traits or characteristics, statuses, and/or beliefs that are defined by applicable law and policy, as protected from discrimination or harassment including age, ancestry, color, ethnicity, gender, gender identity (including gender expression), genetic information, national origin, physical or mental disability, pregnancy, race, religion, serious medical condition, sex, sexual orientation, spousal affiliation, and veteran status.
If not sent to OEO, the report is investigated by the Learning Environment Office and classified using the Stanford Mistreatment Response Pyramid, which classifies mistreatment issues into four levels of action, based on the number of reports received about mistreatment concerning the same person or the severity of the mistreatment incident:
- Level 1: Based on a single mistreatment incident
- Level 2: Second mistreatment incident
- Level 3: For more than three mistreatment incidents
- Level 4: For severe or egregious incidents
When severe or egregious issues take place, even as a first violation, they may be escalated to a higher level.
When mandated-reporting issues occur, mandated reporting supersedes all other levels.
When no mistreatment is identified, learner coaching takes place.
Mistreatment reports that rise to level 3 or 4 are sent to the Mistreatment Response Committee, a small committee comprised of senior leaders, for investigation, review, and recommendation of action.
See a printable flowchart of what happens when mistreatment is reported.