Accounts are referred to as NetIDs or “Network IDs.” They allow users to access particular resources on campus. Users will normally be issued two NetIDs: one for the Health Sciences Center resources (HSC NetID) and a second to access UNM main-campus resources (UNM NetID).
All employee data that appears in the address book comes from either the UNM Banner System or the UH Lawson system. These are the HR systems with authoritive data. If you need to change that information then that would need to be done in the appropriate HR system.
Please complete these HR forms and fax the forms to the HR Service Center at 277-2321.
- Affiliate Data Entry Request **Must include HSC on the form or the correct role may not be assigned.
- Affiliate Demographic Form
These forms can be found at https://hr.unm.edu/documents-and-forms under the all forms section.
After the HR Service Center has created the Banner IDs and HSC Affiliation, our automated accounts creation process will create the HSC NetId and send out notifications the day after the affiliation is created at UNM HR. Affiliate accounts do not receive a salud email account. If one is needed a separate request will need to be made after the HSC NetID has been created.
HSC NetID's are created automatically after Employees, Students, and Affiliates are entered into the UNM Banner system. When an identity is created in Banner, an automated process runs overnight which creates the HSC NetId. Immediate supervisors will be notified by e-mail about the account creation. If you need to determine if an HSC NetID has been created please search for the person in the eGuide directory (on campus access only). If you do not find the account then please contact the HSC IT Service Desk at (505) 272-1694.
Affiliate accounts do not receive a salud email account. If one is needed a separate request will need to be made after the HSC NetID has been created.
Password Reset Code via Text Message (Must be Registered)
If you have registered your cellular carrier and number with us or through Help.HSC you may request a text message for a code and to reset your password at https://help.health.unm.edu/cherwellportal/mypw by selecting Reset my Password. If you have not registered your information with us and would like to have it registered, please use the Device Registration Instructions below or contact the HSC IT Service Desk at 272-1694. Your cellular information will remain private and will not be used to contact you or be shared with anyone.
Password Changes for Known Passwords or Challenge Questions
If you know your current password and need to have it changed or if you have setup challenge and response questions to reset your password you can use one of the following methods to change your password.
On the HSC Campus (Change Known Password or Challenge and Response)
To change your password or access your challenge questions from any system on the HSC wired or "HSC_Secure" wireless network - https://hscpass.health.unm.edu/.
Off of the HSC Campus (Must Know Current Password)
If you are off campus or accessing the "HSC_Guest" wireless network, please connect to the Citrix Receiver and logon using your HSC credentials. In the windows that opens scroll down and find Change Your Password. Open that to access the change your password page.
If you have forgotten your password, please contact the HSC IT Service Desk at 505-272-1694 for assistance.
Individuals must submit a name change request to the correct office (Records & Registration for students; Human Resources for staff; Faculty Contracts for faculty). Then you can create a Help.HSC request to have your name changed.