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HSC Technology Support provides support for core services to all Health Science Center (HSC) faculty and staff for standard HSC-owned and -operated workstations. These services may not apply to non-standard workstations or departments with independent technical staff.
Directions to the Library and Informatics Center (Third floor room 317) The entry to the building is on the second floor.
Unexpected Outage: Internet Slowness
When: February 26, 2026 at 9:00 AM and On-Going
Issue: Network access across the Health, Health Sciences, SRMC, and remote clinic environments
Impact on Users:
Resolution ETA: IT staff are working to find and correct the source of the issues. There is no current ETA for resolution.
We apologize for the disruption this is causing. We will provide updated information when available. Thank you for your patience while we work to resolve this issue.
Check in on any upcoming changes to HSC systems or services. During changes, there may be technology outages. We apologize in advance for any inconvenience.
View the Global HSC Change Calendar. For further assistance, call HSC IT at 505-272-1694.
3/3/26 - Demise HSC_Secure Wirelesss Network
Updates to the UNM_Health_Guest Network Portal, March 3
Beginning Tuesday, March 3, the UNM_Health_Guest Wi-Fi network will be updated to improve the connection experience while strengthening security and better protecting organizational and patient data.
The updated portal will offer two connection options:
With employee registration and SSO (Single Sign On) enabled, staff will no longer need to sign in multiple times, resulting in a smoother, more efficient connection experience.
Guest Wi-Fi at a Glance
Is the Guest Wi-Fi secure?
Yes. The guest network includes built-in protections such as device isolation, secure web traffic, and firewall rules to help keep connected devices safe.
What can I access on Guest Wi-Fi?
Note: VPN access to UNMH resources requires BYOD enrollment
Why are we doing this?
The guest network is intentionally open to support simpler access for our visitors and patients, as well as a wide variety of devices that need easy internet access, including kiosks, smart displays, and temperature monitors.
These improvements are made possible by the Network Security Team, whose behind-the-scenes work helps ensure a reliable, secure network — making patient care easier to deliver and allowing UNM Health to Deliver More for the people of New Mexico.
7/16/25 - RightFax Application Upgrade 6:00 pm - 8:00 pm
To ensure that the RightFax application receives new services packs and patches, the RightFax application will be migrated to an upgraded environment.
2/24/25 - Upgrade Radiology VPN 5:30 pm - 8:30 pm
Upgrade Radiology VPN to 22.7R2.6. During the upgrade customers may experience a brief disconnect while the leader changes rolls.
2/25/25 - Upgrade UNMHSC VPN 5:30 pm - 8:30 pm
Upgrade UNMHSC VPN to 22.7R2.6. During the upgrade customers may experience a brief disconnect while the leader changes rolls.
2/3/25 - Retire Airwatch Services 9:00 am
Retire the AirWatch services and equipment for MDM. All supported devices have been migrated to Intune.
BYOD Implementation through 12/31/2024
UNM HHS requires the user to enroll the BYOD with the MDM. In the BYOD configuration, the MDM requires that an encrypted storage "container" used on the device when storing UNM HHS in case the device is lost or stolen.
3/3/26 - Demise HSC_Secure Wirelesss Network
Updates to the UNM_Health_Guest Network Portal, March 3
Beginning Tuesday, March 3, the UNM_Health_Guest Wi-Fi network will be updated to improve the connection experience while strengthening security and better protecting organizational and patient data.
The updated portal will offer two connection options:
With employee registration and SSO (Single Sign On) enabled, staff will no longer need to sign in multiple times, resulting in a smoother, more efficient connection experience.
Guest Wi-Fi at a Glance
Is the Guest Wi-Fi secure?
Yes. The guest network includes built-in protections such as device isolation, secure web traffic, and firewall rules to help keep connected devices safe.
What can I access on Guest Wi-Fi?
Note: VPN access to UNMH resources requires BYOD enrollment
Why are we doing this?
The guest network is intentionally open to support simpler access for our visitors and patients, as well as a wide variety of devices that need easy internet access, including kiosks, smart displays, and temperature monitors.
These improvements are made possible by the Network Security Team, whose behind-the-scenes work helps ensure a reliable, secure network — making patient care easier to deliver and allowing UNM Health to Deliver More for the people of New Mexico.
7/16/25 - RightFax Application Upgrade 6:00 pm - 8:00 pm
To ensure that the RightFax application receives new services packs and patches, the RightFax application will be migrated to an upgraded environment.
2/24/25 - Upgrade Radiology VPN 5:30 pm - 8:30 pm
Upgrade Radiology VPN to 22.7R2.6. During the upgrade customers may experience a brief disconnect while the leader changes rolls.
2/25/25 - Upgrade UNMHSC VPN 5:30 pm - 8:30 pm
Upgrade UNMHSC VPN to 22.7R2.6. During the upgrade customers may experience a brief disconnect while the leader changes rolls.
2/3/25 - Retire Airwatch Services 9:00 am
Retire the AirWatch services and equipment for MDM. All supported devices have been migrated to Intune.
BYOD Implementation through 12/31/2024
UNM HHS requires the user to enroll the BYOD with the MDM. In the BYOD configuration, the MDM requires that an encrypted storage "container" used on the device when storing UNM HHS in case the device is lost or stolen.
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