Explore the CIO

The Health Sciences Center Chief Information Office (CIO) is responsible for managing all information technology and resources across the hospital, practice plan and academic units of UNM Health Sciences Center. It provides leadership, integrative management and direction for the HSC’s shared information systems, including Information Technology (IT) strategic planning, budgeting for information technologies and coordination, and integration of all HSC IT matters.

The Chief Information Office will assist with planning and implementing enterprise information systems to support both distributed and centralized clinical and business operations across HSC.

By building partnerships with HSC departments and user communities, the CIO helps improve awareness of IT functions that are critical to operations at the HSC. The HSC CIO has oversight of 200+ IT professionals across the HSC. These core areas include:

• Health Sciences Center IT - provides IT services to the academic and research areas, and consists of systems applications, classroom IT and workstation support.
• Health System IT - supports all systems and applications used in the practice plan, including employee and clinic workstations. Provides technical support in the areas of networking, workstations, collaborative technical security, systems, and UH clinical IT systems and training related to the Electronic Health Records and related systems. They also support the billing and financial systems for University Hospital.

Information Security

The HSC Chief Information Office also includes the Information Security Office.  The HSC Information Security Office (ISO) is responsible for developing and supporting the HSC IT through IT security policies, analysis of business proposals, training, and incident response.

HSC Applications Group

The HSC Applications Group provides specific web and applications-related services for the UNM Health Sciences Center. Contact the group by entering a request in Help.HSC.

Custom web-based database applications — The HSC Application group develops web-based database applications that support research and business efforts across the HSC. This includes all phases of application development: design, coding, implementation and maintenance. At this time the team has close to 70 database applications in use at the HSC.

Application support — The HSC Application group provides administrative support and planning for various HSC-wide applications such as Learning Central and SharePoint.

IT support for HSC departments — In some cases, the Applications group works with institutional level vendor applications that support core business processes. The level of support provided varies according the particular project. It includes but is not limited to:

• Consultations on database reporting
• Consultations on data management
• Assistance with software upgrades
  
  

HSC Systems Group

The Systems Group is responsible for the health and availability of all server side resources. This group manages approximately 100 servers for UNM's north campus. They make sure that the servers are running optimally, with the latest approved patches. File maintenance and restoration, account creation and access, and software testing are among their responsibilities. Contact the group by entering a request in Help.HSC.

General Responsibilities

• Meet response times associated with the priority assigned to customer issues.
• Maintain appropriately trained staff.
• Provide physical security and redundant power.
• Provide backup and disaster-recovery services.
• Maintain records of updates and transactions.
• Maintain ongoing communication with customers prior to and during upgrade and development processes.
• Update OS, virus protection and application software as appropriate.
• Create and maintain user accounts and access.