Get help and find information about service issues.
HSC Technology Support provides support for core services to all Health Science Center (HSC) faculty and staff for standard HSC-owned and -operated workstations. These services may not apply to non-standard workstations or departments with independent technical staff.
Check in on any upcoming changes to HSC systems or services. During changes, there may be technology outages. We apologize in advance for any inconvenience.
View the Global HSC Change Calendar. For further assistance, call HSC IT at 505-272-1694.
1/16/25 - Migrate Radiology VPN to new Appliance - 1:30 pm - 3:30 pm
Migrate Radiology VPN services onto new VPN appliances. This is to address EOL hardware. UNMHS VPN will not be impacted and will be available as a backup for Radiology users. Time has been coordinated with Radiology.
2/3/25 - Retire Airwatch Services 9:00 am
Retire the AirWatch services and equipment for MDM. All supported devices have been migrated to Intune.
3/31/25 - Demise HSC_Secure Wirelesss Network 10:00 am
Planned decommissioning of old HSC_Secure wireless network due to EOL/EOS hardware for that network. The UNM_Health_Guest and UNM_Health_Secure wireless networks are available for alternative connectivity depending on device requirements.
BYOD Implementation through 12/31/2024
UNM HHS requires the user to enroll the BYOD with the MDM. In the BYOD configuration, the MDM requires that an encrypted storage "container" used on the device when storing UNM HHS in case the device is lost or stolen.
3/23 - Identity Management System Maintenance 8:00 am - 11:00 am
The identity management system HSCID will be off-line for maintenance during this time. Access to the self-service portal for demographic updates and password reset/changes will not be available.
1/22 - Remove Silverlight from all HSC Workstations - 8:00 am
Silverlight will be automatically removed from HSC workstations in order to alleviate known vulnerability issues.
1/17 - Remove VPN url hscvpn.health.unm.edu
The url will be replace with unmhs-vpn.health.unm.edu. Anyone using the old url will need to change to the new url.
1/16/25 - Migrate Radiology VPN to new Appliance - 1:30 pm - 3:30 pm
Migrate Radiology VPN services onto new VPN appliances. This is to address EOL hardware. UNMHS VPN will not be impacted and will be available as a backup for Radiology users. Time has been coordinated with Radiology.
2/3/25 - Retire Airwatch Services 9:00 am
Retire the AirWatch services and equipment for MDM. All supported devices have been migrated to Intune.
3/31/25 - Demise HSC_Secure Wirelesss Network 10:00 am
Planned decommissioning of old HSC_Secure wireless network due to EOL/EOS hardware for that network. The UNM_Health_Guest and UNM_Health_Secure wireless networks are available for alternative connectivity depending on device requirements.
BYOD Implementation through 12/31/2024
UNM HHS requires the user to enroll the BYOD with the MDM. In the BYOD configuration, the MDM requires that an encrypted storage "container" used on the device when storing UNM HHS in case the device is lost or stolen.
3/23 - Identity Management System Maintenance 8:00 am - 11:00 am
The identity management system HSCID will be off-line for maintenance during this time. Access to the self-service portal for demographic updates and password reset/changes will not be available.
1/22 - Remove Silverlight from all HSC Workstations - 8:00 am
Silverlight will be automatically removed from HSC workstations in order to alleviate known vulnerability issues.
1/17 - Remove VPN url hscvpn.health.unm.edu
The url will be replace with unmhs-vpn.health.unm.edu. Anyone using the old url will need to change to the new url.
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