Technology Support uses imaging technology to quickly deploy standard applications and configurations to Standard HSC Dell and Apple workstations.
The imaging process installs a suite of supported software onto your workstation. in accordance with the Microsoft Campus Agreement, the image includes the latest approved version of Microsoft Windows and Microsoft Office suite, ensuring compatibility with all standard HSC and clinical applications.
If you are submitting your device for a re-image, start from 1. Backup Your Data.
If you are submitting a new device to be imaged, start from 2. Create a Service Request in Help.HSC.
Follow This Process
1. Back Up Your Data
If you are submitting your device for re-imaging or transitioning to a new workstation, you must back up your data beforehand.
HSC provides several options for backing up your data, including:
Network Shares: Departmental (N:\) and Home (H:\) drives.
HSC-provided OneDrive: Cloud-based storage for easy access and syncing.
Important: If your device contains protected or sensitive information, you must back it up to Network Storage to ensure compliance with data protection policies.
On a standard HSC-imaged device, your data is stored in a limited number of locations. Be sure to back up your files from the following areas:
My Documents
Follow the steps below to backup your Documents folder:
Open File Explorer.
Navigate to "My Documents" (C:Users\YourNetID\Documents).
Select all files and folders inside of "My Documents". Right-click and choose "Copy".
Navigate to the Network Share that you will be backing up your data to.
This may be your Departmental (N:) drive, where you've created a personal folder, or your Home (H:) drive.
In the destination folder, right-click in an open area and select Paste.
Wait for the copy process to complete.
Desktop
You may choose to back up the folder that stores the contents of your desktop, including any files or shortcuts you've saved there.
Note: While you can back up desktop files, keep in mind that shortcuts (icons) may not work on a new or re-imaged device. This is because the linked programs or files may not be installed or may exist in a different location after restoration.
Follow the steps below to backup your Desktop folder:
Open File Explorer.
Navigate to "Desktop" (C:\Users\YourNetID\Desktop.
Select all of the folders and folders inside of "Desktop". Right-click and choose "Copy".
Navigate to the Network Share that you will be backing up your data to.
This may be your Departmental (N:) drive, where you've created a personal folder, or your Home (H:) drive.
In the destination folder, right-click in an open area and select Paste.
Wait for the copy process to complete.
2. Create a Service Request in Help.HSC
To begin the imaging process, use Help.HSC to create a service request.
If you need help with any part of these instructions, please contact the HSC Service Desk at 272-1694.
Important: If you have submitted a service request for imaging a new device or re-imaging an existing one, do not drop off the workstation at the Service Desk until you are contacted by an IT technician.
