Learn about how our standards-based computing support model helps support HSC operations.
The Health Sciences Center uses a standards-based computing support model for institutionally owned workstations to meet the IT needs of all faculty and staff. This requires that standard hardware and software be used at all time in order to be eligible for support services.
Having standard-based support allows Technology Support to maintain a “turn-key” operation that quickly and efficiently resolves all workstation related issues. Technicians certified on the standard Microsoft Windows based workstations can easily resolve common problems, obtain warranty parts overnight, and effectively keep you working with minimal down time. The standard is applied to the manufacturer release date of the devices and not the date it was purchased.
Non-standard workstations or Apple workstations will receive reduced or no support depending on the workstation.
HSC Technology Support has maintained support standards in an effort to provide efficient and effective computer support services for the Health Sciences Center as well as promote a support model which reduces the total cost of ownership for the institution. In order to successfully accomplish these efforts, Technology Support adjusts support standards on a regular basis.
Effective October 1, 2024 HSC Technology Support will modify their support standards to ensure desktop and laptops receive the most efficient level of support and longevity of usage. Support is limited to standard institutionally owned Dell devices with TPM that will run the Windows 10 Operating system or Apple devices released by the manufacturer within the last 5 years running OS X.
Dell Optiplex desktop model series xx80, xx90, xx00, xx10, xx20 or newer Optiplex models.
Dell Precision desktop model series xx40, xx50, xx60, xx70, xx80 or newer Precision models.
Dell Latitude laptop model series xx10, xx20, xx30, xx40, xx50 or newer Latitude models.
Dell Precision laptop model series xx50, xx60, xx70, xx80, xx90 or newer Precision models.
These workstations will receive full support including warranty hardware repair (if still under warranty), standard software installation, and imaging. Dell XPS and Inspiron models are consumer based devices and are not supported by HSC IT.
All devices older than the current standard, non-Dell branded devices, items not on the University contract with Dell or a non-Windows operating system other than the Apple, will receive limited support on a device-by-device basis. Apple devices like the iPads and iPhones running the Mac iOS operating system are not supported.
Devices that have been purchased under an exception process will not be supported by HSC IT. Apple devices within the standard will continue to receive software installation and troubleshooting, networking, and printing support from HSC and hardware support from the Apple Store. Please see the Apple Support Standard below. Get a quote for standard desktops and laptops.
General Minimum Requirements:
Supported Models: (From year 2018 or newer)
(All Apple hardware related issues will need to be addressed by making an appointment with the Apple store. We currently are not authorized to work on Apple hardware)
In an effort to manage the total cost of ownership (TCO) of printers at the Health Sciences Center (HSC), the purpose of this standard is to reduce the cost associated with managing, maintaining, and supporting a wide variety of printers at the HSC. This standard applies to only the basic printing environment at the HSC and does not apply to large copier/fax/scan devices or multifunction devices.
The standard has been developed to provide guidelines for the appropriate purchasing and use of printers at the HSC. The standard addresses HIPAA compliance and ensures printing from the Cerner electronic medical record system. This standard also provides for the most cost efficient, ease of use, management, and maintenance of printers.
Specific circumstances will exist in which this standard may not apply. Devices that have internal hard drives, multifunction devices that scan, fax, and email, and large scale devices (ie. Xerox, Canon, Ricoh) are exceptions to this standard but are still subject to HIPAA regulations. Other examples of this type of exception include: printing sensitive information, employee accommodations, or an absence of network connections.
The HSC provides limited file server storage for redundant backups of work-related data on individual machines. However, the ultimate responsibility for backing up and archiving data belongs to the data owner. Technology Support staff are not allowed to transfer or be responsible for any user data. The Technology Support staff will provide guidance and conform to industry best practices for data retention.
The HSC provides network storage for employees, H: drive for UNMH users, and H: and an N: or O: drives for all other HSC users. Network storage is regularly backed up and is easily accessible, privileged and shared. Network storage includes shared file space for individual departments/units and “Home” directories for individual users. Employees are encouraged to store work product in the appropriate location.
Physical Location:
Health Sciences Library and Informatics Center
Room 317A
Phone: 505-272-1694
Monday - Friday 8:00 am - 5:00 pm
