Access Your HSC Email

HSC uses HSCLink as a secure and safe email program. All HSC employees receive an account for the duration of their employment.


The entire UNM Health Sciences Center (HSC) community uses an email program called "HSCLink." Employees are given an HSCLink email account which will remain active until they leave the institution.

New email accounts are automatically created in HSCLink within 24 hours of the creation of the HSC NetID.
Affiliate accounts do not receive a salud email account. If one is needed, a separate request will need to be made after the HSC NetID has been created.

If a person leaves or retires from the institution their email account will be automatically disabled at the same time as their HSC NetID unless they have been given an affiliate or emeritus role in the UNM Banner system.

Here you will find a direct link to the HSCLink Outlook Web App and links to training resources. These resources will assist you in understanding and customizing the functionality of your email. If you have any questions or issues, please contact the HSC Help Desk at 505-272-1694 or submit a help ticket at Help.HSC.

Connect HSCLink to Your Smart Phone

Connecting to HSCLink from your mobile device:

Training Resources

See basic navigation shortcuts for all devices [PDF]. For more detail, choose instructions based on your device: Apple [PDF] or Windows [PDF].

Email Tips

Secure Email

Secure email is a system component that allows you to securely send and receive messages containing ePHI and other types of confidential information. Within this tool, secure email protects messages in transit over the Internet. Recipients of encrypted confidential email must maintain the security of the information by storing it in approved areas and forwarding it only to authorized recipients using the encrypted reply or forward option. External recipients can also use secure email to safely send reply messages back to the HSC sender.

HSC users who send ePHI and other confidential information using secure email should exercise good security awareness and send only the minimum necessary amount of information to authorized recipients. Secure email is just one part of the HSC’s IT security program, which consists of policies, security strategies and a work plan, in support of the HSC’s missions. Security awareness and good security practices, along with technical tools like this one, can help ensure public trust and confidence in the security of the HSC’s information systems.

How it Works

Adding *secure* anywhere in the subject line tells the email system to encrypt your message.

External Recipient:

If your message is addressed to someone outside of the HSC email system, the recipient will be required to register for a Proofpoint Secure Email Account.  A validation code will be sent to the recipients email address, whcih they must enter in the Validation Code Box.

Download Secure Email Instructions [PDF].

Internal Recipient:

If your message is addressed to someone within the HSC system, the message will be delivered normally.

UNM Main Campus Recipient:

If your message is addressed to a person on main campus ( using an Office 365 exchange account, they will need to follow a different process to access the secure message. Please have them follow these instructions.

Email Phishing

Phishing email messages, websites, and phone calls are designed to steal money or identity. Cybercriminals can do this by installing malicious software on your computer or stealing personal information off of your computer.

Cybercriminals also use social engineering to convince you to install malicious software or hand over your personal information under false pretenses. They might email you, call you on the phone, or convince you to download something off of a website.

Detecting Phishing Attempts

Download our guide on how to spot an email phish [PDF]. Here are some tips and tricks to spot email phishing attempts:

Spelling and bad grammar. Cybercriminals are not known for their grammar and spelling. Professional companies or organizations usually have a staff of copy editors that will not allow a mass email like this to go out to its users. If you notice mistakes in an email, it might be a scam.

Beware of links in email. If you see a link in a suspicious email message, don't click on it. Rest your mouse (but don't click) on the link to see if the address matches the link that was typed in the message. In the example below the link reveals the real web address, as shown in the box with the yellow background. The string of cryptic numbers looks nothing like the company's web address.


Links might also lead you to .exe files. These kinds of file are known to spread malicious software.

Threats. Have you ever received a threat that your account would be closed if you didn't respond to an email message? Cybercriminals often use threats that your security has been compromised.

Spoofing popular websites or companies. Scam artists use graphics in email that appear to be connected to legitimate websites but actually take you to phony scam sites or legitimate-looking pop-up windows.

Cybercriminals also use web addresses that resemble the names of well-known companies but are slightly altered.

Email Attachment Blocking

Because certain types of email attachments pose a significant risk to HSC users, those email messages, along with their attachments, are automatically blocked by the email system. Common attachments that are blocked have extensions such as .exe, .cmd, .bat, .vbs or .zip. These are just some examples and are not the only attachments blocked by the email system.

Tipsheets for Outlook