Our vision is to foster a culture that embraces continuous improvement and positive change to support UNM’s Health and Health Sciences unique missions and to continue to build on its tradition of excellence, where every employee is a leader empowered to decide, change and shape our future.
To achieve this vision, the UNM Health and Health Sciences utilizes Lean with the foundation in PDSA and pulls in various process improvement strategies such as Six-Sigma as needed and key project management elements where we...
Lean is based on the Toyota Production System and was originally intended for the manufacturing industry, but it has proven successful in the healthcare industry. Lean focuses on the voice of the customer and learning what the customer values. It improves processes by eliminating waste and adding value. For example, waste could be the extra time it takes a provider to leave an exam room and get a consent form for a procedure. Using the Lean approach, you would place consent forms in all exam rooms so the provider doesn’t have to leave the room. Therefore, you add value (saving time) and you eliminate waste (the extra time spent retrieving the form).
Goals met?
Goals met?
