Resources

We provide various services, classes, and tools to help you continuously improve. Click on one of the boxes below to learn more.

For Services, please submit your request through the PMIO portal and we will contact you within 3 business days to review it.

Services

Project Management

Chartering, scoping, development and tracking of a project plan and timelines with leadership updates while utilizing the problem solving steps as needed.

Focused Improvement Meetings

Improvements conducted in a team meeting format with facilitation and project management support, following the problem solving steps.

Work Session/Rapid Improvement Event

A facilitated improvement breakthrough in a dedicated rapid timeframe, usually 2 to 5 days, to improve a process with understanding of current state, root cause analysis, improvement countermeasures & metrics, implementation plan & tracking of timelines and metrics after the session-Plan Do, Study, Act.

Process Mapping

Documenting the steps of process in a visual format.

5s Work Session

A facilitated, dedicated timeframe focused on organizing a workspace which could range from an entire clinic to a building’s basement to inpatient crash carts. The timeframe various based on the size of the workspace.

Time Study and/or Observations

Observing and tracking time of a processes to learn where there may be opportunities for improvement.

Process Improvement Retreats

Facilitated meeting to select and prioritize improvement work

Strategic Retreat

Facilitated meeting to create a strategic plan and determine priorities

Process Improvement and Project Management Coaching

Provide a team guidance from developing a project charter to implementing a project, while incorporating the problem solving steps to help them improve a process on their own.

Process Improvement Training

Regularly scheduled classes and custom improvement training

Classes

To register for a class, please sign up in Learning Central. If you are interested in a custom improvement training, please submit your request through the PMIO portal.

PDSA and Problem Solving Steps Module: COURSE LEAN 106

Learn the scientific method to experiment and test changes using PDSA and the foundational problem solving steps to improve processes.

2 hour training

Process Mapping Module: COURSE LEAN 107

Learn how to visually document a process in order to communicate how the process works and to improve it.

2 hours training.

Metrics Module: COURSE LEAN 108

Learn metrics types, foundational charts, basic analysis to measure and know if you are improving.

2 hour training

Lean Process Improvement Module: COURSE LEAN 109

Learn the key principles of Lean to improve a process by looking at it from the perspective of a customer, removing waste, improving efficiencies and adding value to process.

3 hour training

For project management classes, please see UNM Anderson School of Management and UNM Continuing Education courses:

Anderson School of management Professional Training: https://epe.mgt.unm.edu/professional-training/default.asp

UNM Continuing education: http://ce.unm.edu/about-unmce/

Tools

Below are various tools and templates to use when working on a project or improving an process.