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Technical Assistance & Technical Requirements

First Time Users

IHS uses Adobe Connect for online meetings. If you have never attended an Adobe Connect meeting before, please test your connection before the session, http://ihs.adobeconnect.com/common/help/en/support/meeting_test.htm

Adobe Connect:

  1. Go to the link associated with your session you want to attend (ex. http://ihs.adobeconnect.com/child)
  2. Select the "Enter as a Guest" option
  3. Input your name (first and last) in the Name box
  4. Input the room passcode (which is located in the Training Series Calendar and click on the title of the training)
  5. Press the "Enter Room Button"
  6. Once you’re in the room and the audio conference has been started (usually 10-15 minutes before), you’ll be prompted to join the audio conference

To view video tutorials on how to connect, audio options, and other Adobe Connect features, click here.

Technical Assistance

ALB_AO.esupport@ihs.gov

Technical Requirements

An internet connected computer with:

  1. Speakers if you want to listen through your computer, or
  2. A phone as this generally provides the best audio quality (cell or desk, as long as it’s a steady connection), or
  3. A smart phone/device capable of installing apps. Adobe Connect has apps for iOS, Android, and BlackBerry devices.