Frequently Asked Questions

Who can be seen at the LoboCare Clinic?

LoboCare Clinic was established to meet the acute and episodic medical needs of employees of UNM and UNM Hospital as well as the spouses and dependents of these employees. All patients should have a Primary Care Provider (PCP) and see their PCP when possible.

Do I need an appointment?

Yes, it is very important to call before coming to the clinic. LoboCare clinic is not set up to accommodate patients who “walk-in” without an appointment.

How do I get an appointment?

Call 505-272-8481 to schedule an appointment.

How do I reach the clinic if I need to ask a question or leave a message?

Call 505-272-3935, choose option 3 to speak to the clinic directly.

Why do I need a PCP if I can go to LoboCare Clinic?

LoboCare providers do not have patient panels and can not be a Primary Care Provider. It is a very good idea to have a provider that is able to see you on a regular basis and knows your unique medical needs. You should see your PCP on a regular basis to address health care maintenance and chronic medical problems as well as get refills on medication. Studies have shown that patients with a PCP have better health outcomes.

How do I get a PCP?

Contact the LoboCare Network at 505-272-8481. They will help you get scheduled with a Primary Care Provider.

What hours is LoboCare Clinic open?

The clinic is open from 8 a.m. to 5 p.m. on Monday, Tuesday, Wednesday and Friday and from 9 a.m. to 5 p.m. on Thursdays.

Where is the Clinic Located?

The clinic is at 1101 Medical Arts Ave. NE, Building 4 Suite A. From Lomas and University take Lomas south to Medical Arts Avenue, just east of I-25. Turn left on Medical Arts. Follow Medical Arts to then end of the road. LoboCare is the last building.

Can I take the shuttle?

The UNM Hospital shuttle drops off and picks up patients at this clinic. Contact the shuttle for questions: 505-272-3976.

What about emergencies?

If you have a serious life threatening emergency, please call 911 or go to the nearest Emergency Room. The equip.m.ent and personnel in a hospital give patients with serious medical problems, the most optimal care. If you need to be seen urgently, and do not have a serious emergency, call 505-272-8481 to schedule an appointment. At times you may be asked to speak to a nurse to asses the severity of your problems and determine the most appropriate manner in which to meet your needs.

Is After Hours Care (Non-Emergency) Available?

Emergency Situations
If you think you have a life-threatening health problem, call 911 or go to the nearest Emergency Room.

Nurse Advice Lines
Contact your health plan's nurse advice line if you are not sure what level of health care you need.

If you need to visit a clinic evenings (all ages) or Saturdays (pediatrics only), use one of the following options. Please call the clinic phone number listed to schedule appointments at these locations.

• UNM Family Health Clinic, University
  
• UNM Family Health Clinic, Southeast Heights
• Young Children’s Health Center
  
• UNM Hospital Pediatrics Clinic

What are the Emergency Room Hours?

Pediatric Emergency Room
Children's Hospital of New Mexico at UNM Hospitals offers a Pediatric Emergency Room that is separate from our Adult ER (one entrance for all). The UNM Pediatrics ER is located at 2211 Lomas Blvd. NE, and is open 24/7/365.

General Emergency Room
The General ER is located at 2211 Lomas Blvd. NE, and is open 24/7/365 to all ages.