Get help and find information about service issues.
HSC Technology Support provides support for core services to all Health Science Center (HSC) faculty and staff for standard HSC-owned and -operated workstations. These services may not apply to non-standard workstations or departments with independent technical staff.
Directions to the Library and Informatics Center (Third floor room 317) The entry to the building is on the second floor.
We are experiencing issues with VPN. The system may be unavailable at this time. We are working with our vendor to restore services.
Check in on any upcoming changes to HSC systems or services. During changes, there may be technology outages. We apologize in advance for any inconvenience.
View the Global HSC Change Calendar. For further assistance, call HSC IT at 505-272-1694.
7/16/25 - RightFax Application Upgrade 6:00 pm - 8:00 pm
To ensure that the RightFax application receives new services packs and patches, the RightFax application will be migrated to an upgraded environment.
TBD - Demise HSC_Secure Wirelesss Network
Planned decommissioning of old HSC_Secure wireless network due to EOL/EOS hardware for that network. The UNM_Health_Guest and UNM_Health_Secure wireless networks are available for alternative connectivity depending on device requirements.
2/24/25 - Upgrade Radiology VPN 5:30 pm - 8:30 pm
Upgrade Radiology VPN to 22.7R2.6. During the upgrade customers may experience a brief disconnect while the leader changes rolls.
2/25/25 - Upgrade UNMHSC VPN 5:30 pm - 8:30 pm
Upgrade UNMHSC VPN to 22.7R2.6. During the upgrade customers may experience a brief disconnect while the leader changes rolls.
2/3/25 - Retire Airwatch Services 9:00 am
Retire the AirWatch services and equipment for MDM. All supported devices have been migrated to Intune.
BYOD Implementation through 12/31/2024
UNM HHS requires the user to enroll the BYOD with the MDM. In the BYOD configuration, the MDM requires that an encrypted storage "container" used on the device when storing UNM HHS in case the device is lost or stolen.
7/16/25 - RightFax Application Upgrade 6:00 pm - 8:00 pm
To ensure that the RightFax application receives new services packs and patches, the RightFax application will be migrated to an upgraded environment.
TBD - Demise HSC_Secure Wirelesss Network
Planned decommissioning of old HSC_Secure wireless network due to EOL/EOS hardware for that network. The UNM_Health_Guest and UNM_Health_Secure wireless networks are available for alternative connectivity depending on device requirements.
2/24/25 - Upgrade Radiology VPN 5:30 pm - 8:30 pm
Upgrade Radiology VPN to 22.7R2.6. During the upgrade customers may experience a brief disconnect while the leader changes rolls.
2/25/25 - Upgrade UNMHSC VPN 5:30 pm - 8:30 pm
Upgrade UNMHSC VPN to 22.7R2.6. During the upgrade customers may experience a brief disconnect while the leader changes rolls.
2/3/25 - Retire Airwatch Services 9:00 am
Retire the AirWatch services and equipment for MDM. All supported devices have been migrated to Intune.
BYOD Implementation through 12/31/2024
UNM HHS requires the user to enroll the BYOD with the MDM. In the BYOD configuration, the MDM requires that an encrypted storage "container" used on the device when storing UNM HHS in case the device is lost or stolen.
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