Get help and find information about service issues.
HSC Technology Support Services
HSC Technology Support provides support for core services to all Health Science Center (HSC) faculty and staff for standard HSC-owned and -operated workstations. These services may not apply to non-standard workstations or departments with independent technical staff.
Scheduled Changes
Check in on any upcoming changes to the VPN or other HSC systems. During changes, there may be technology outages. We apologize in advance for any inconvenience.
View the Global HSC Change Calendar. For further assistance, call HSC IT at 505-272-1694.
12/12 - Help.HSC Upgrade and Outage 9:00 a.m. - 5:00 p.m.
HSC CIO Tier 2 will upgrade Help.HSC) to version 10.1.0 on 12/12/2020 9:00AM-5:00PM in an effort to keep current with product features and bug fixes, all Cherwell-associated services may be unavailable during this time.
8/3 - Remove HSC Account access to old VPN 7:30 a.m.
Remove all HSC accounts access to the old VPN. PWorkforce memberss should have moved to the new VPN by this date.
7/27 - 7/30 - Exchange 2013 CU23 Upgrade 7:00 a.m.-4:00 p.m.
Upgrade Exchange to address Exchange Vulnerability (CVE-2020-0688)
7/16 - Voice Mail and IVR System Maintenance 5:30-7:30 p.m.
To ensure continued security UNM IT is performing maintenance on the voice mail and IVR system Thursday, July 16 beginning at 5:30 pm. During the two hour window the voice mail system will be intermittently unavailable. Critical departments with auto attendants will be temporarily re-routed.
If users experince any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.
7/18 - Update Find-a-Doc Application 2:00-3:00 a.m.
Allow direct access to search results that can be used as links and shared.
3/21 & 3/22 - Move to new Internet Connection - **POSTPONED
During the weekend the HSC will move to a new internet connection. There will be intermittent 30 minute outages throughout the weekend. Local network resources will remain available. There will be no impact to Cerner.
3/11 - Emergency change to wireless access points 7:00 a.m. - 9:00 p.m.
What: Due to a failed controller, an emergency change to wireless access points is needed in certain HSC buildings, which could lead to potential service interruptions for wireless in those buildings.
1/31 - 2/3 IDX Billing System Upgrade 6:00 p.m. - 6:00 a.m.
The IDX CB Centricity Vendor will be assisting UNM Medical Group with a major upgrade of IDX Centricity Business Systems on Jan. 31 at 6 p.m. through Feb. 3 at 6 a.m. All IDX Centricity Business System users will enter an upgrade window during this timeframe. All users MUST prepare to initiate downtime procedures prior to the downtime window as defined by your area.
1/30 - Voice Mail System Maintenance 5:30-7:30 p.m.
To ensure continued security UNM IT is performing maintenance on the voice mail system Thursday, 1/30 beginning at 5:30 pm. During the two hour window the voice mail system will be intermittently unavailable. Critical departments with auto attendants will be temporarily re-routed.
If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.
1/24 - HSCID Upgrade 7:00 - 11:00 p.m.
On 1-24-2020 at 7 p.m. until 11 p.m. HSC.ID (Sailpoint) will be upgraded to the most current version.
12/12 - Help.HSC Upgrade and Outage 9:00 a.m. - 5:00 p.m.
HSC CIO Tier 2 will upgrade Help.HSC) to version 10.1.0 on 12/12/2020 9:00AM-5:00PM in an effort to keep current with product features and bug fixes, all Cherwell-associated services may be unavailable during this time.
8/3 - Remove HSC Account access to old VPN 7:30 a.m.
Remove all HSC accounts access to the old VPN. PWorkforce memberss should have moved to the new VPN by this date.
7/27 - 7/30 - Exchange 2013 CU23 Upgrade 7:00 a.m.-4:00 p.m.
Upgrade Exchange to address Exchange Vulnerability (CVE-2020-0688)
7/16 - Voice Mail and IVR System Maintenance 5:30-7:30 p.m.
To ensure continued security UNM IT is performing maintenance on the voice mail and IVR system Thursday, July 16 beginning at 5:30 pm. During the two hour window the voice mail system will be intermittently unavailable. Critical departments with auto attendants will be temporarily re-routed.
If users experince any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.
7/18 - Update Find-a-Doc Application 2:00-3:00 a.m.
Allow direct access to search results that can be used as links and shared.
3/21 & 3/22 - Move to new Internet Connection - **POSTPONED
During the weekend the HSC will move to a new internet connection. There will be intermittent 30 minute outages throughout the weekend. Local network resources will remain available. There will be no impact to Cerner.
3/11 - Emergency change to wireless access points 7:00 a.m. - 9:00 p.m.
What: Due to a failed controller, an emergency change to wireless access points is needed in certain HSC buildings, which could lead to potential service interruptions for wireless in those buildings.
1/31 - 2/3 IDX Billing System Upgrade 6:00 p.m. - 6:00 a.m.
The IDX CB Centricity Vendor will be assisting UNM Medical Group with a major upgrade of IDX Centricity Business Systems on Jan. 31 at 6 p.m. through Feb. 3 at 6 a.m. All IDX Centricity Business System users will enter an upgrade window during this timeframe. All users MUST prepare to initiate downtime procedures prior to the downtime window as defined by your area.
1/30 - Voice Mail System Maintenance 5:30-7:30 p.m.
To ensure continued security UNM IT is performing maintenance on the voice mail system Thursday, 1/30 beginning at 5:30 pm. During the two hour window the voice mail system will be intermittently unavailable. Critical departments with auto attendants will be temporarily re-routed.
If users experiences any issues with their voice mail services after the maintenance window please contact the IT Support Center at 277-5757.
1/24 - HSCID Upgrade 7:00 - 11:00 p.m.
On 1-24-2020 at 7 p.m. until 11 p.m. HSC.ID (Sailpoint) will be upgraded to the most current version.
Get email alerts about service degradations or outages.
Contact Us
HSC IT Service Desk
Health Sciences Library & Informatics Center Room 317A
MSC 09 5100
1 University of New Mexico
Albuquerque, NM 87131-0001
Phone
505-272-1694
Hours
Monday - Friday
8:00 am - 5:00 pm