Get help and find information about service issues.
HSC Technology Support provides support for core services to all Health Science Center (HSC) faculty and staff for standard HSC-owned and -operated workstations. These services may not apply to non-standard workstations or departments with independent technical staff.
Learning Central Scheduled Downtime, Sept. 14–18
The vendor for Learning Central will be performing a migration of our production environment servers and an upgrade to the system starting Thursday, Sept. 14 at 10 p.m. and ending Monday, Sept. 18 at 10 p.m. Please make sure that all team members working from Thursday, Sept. 14 through Monday, Sept. 18 are aware of this downtime. All access to Learning Central will be unavailable.
The downtime timeframe is significant, however, it is necessary to ensure the successful deployment of the environment to upgraded servers and the lasted version of the software. Upon completion of the migration, the system will be more closely aligned with the vendor, SAP’s hyper-scaler platform, which will provide faster access to learning innovations and improved resiliency with a state-of-the-art foundation.
We recognize that system downtime is disruptive to workflow. Thank you for your cooperation and patience while this work is completed. If you experience issues with systems other than Learning Central during this downtime, please contact the Service Desk here or call 2-DATA (272-3282).
Check in on any upcoming changes to HSC systems or services. During changes, there may be technology outages. We apologize in advance for any inconvenience.
View the Global HSC Change Calendar. For further assistance, call HSC IT at 505-272-1694.
Learning Central Scheduled Downtime, Sept. 14–18
The vendor for Learning Central will be performing a migration of our production environment servers and an upgrade to the system starting Thursday, Sept. 14 at 10 p.m. and ending Monday, Sept. 18 at 10 p.m. Please make sure that all team members working from Thursday, Sept. 14 through Monday, Sept. 18 are aware of this downtime. All access to Learning Central will be unavailable.
The downtime timeframe is significant, however, it is necessary to ensure the successful deployment of the environment to upgraded servers and the lasted version of the software. Upon completion of the migration, the system will be more closely aligned with the vendor, SAP’s hyper-scaler platform, which will provide faster access to learning innovations and improved resiliency with a state-of-the-art foundation.
7/15 - Retire the HSC_Guest Wireless Network - 7:00 am
Network security will be retiring HSC_Guest on 07/10/2023 at 700am. The replacement UNM_Health_Guest has been in production in parallel for several months. We anticipate a small amount of potential business users still using HSC_Guest and will expedite assistance with moving them over to another network if the need arises.
7/15 - VPN Appliance Migration - 9:00 am - 12:00 pm
Migration to new Ivanti virtual hardware and license server platform.
Monthly HSC Maintenance Window - 7:00 am - 9:00
HSC IT Systems has established an ongoing maintenance window that will be on the third Saturday of each month from 7:00 AM to 9:00 AM. This window is intended to allow IT staff to perform critical system updates and server reboots when necessary in order to ensure a stable and secure environment. During this window, some academic and research services may be intermittently unavailable.
Clinical and patient care related services will not be affected by this window.
If you have any questions, please contact: CIO-Sys-Maint@salud.unm.edu
None to report at this time.
Learning Central Scheduled Downtime, Sept. 14–18
The vendor for Learning Central will be performing a migration of our production environment servers and an upgrade to the system starting Thursday, Sept. 14 at 10 p.m. and ending Monday, Sept. 18 at 10 p.m. Please make sure that all team members working from Thursday, Sept. 14 through Monday, Sept. 18 are aware of this downtime. All access to Learning Central will be unavailable.
The downtime timeframe is significant, however, it is necessary to ensure the successful deployment of the environment to upgraded servers and the lasted version of the software. Upon completion of the migration, the system will be more closely aligned with the vendor, SAP’s hyper-scaler platform, which will provide faster access to learning innovations and improved resiliency with a state-of-the-art foundation.
7/15 - Retire the HSC_Guest Wireless Network - 7:00 am
Network security will be retiring HSC_Guest on 07/10/2023 at 700am. The replacement UNM_Health_Guest has been in production in parallel for several months. We anticipate a small amount of potential business users still using HSC_Guest and will expedite assistance with moving them over to another network if the need arises.
7/15 - VPN Appliance Migration - 9:00 am - 12:00 pm
Migration to new Ivanti virtual hardware and license server platform.
Monthly HSC Maintenance Window - 7:00 am - 9:00
HSC IT Systems has established an ongoing maintenance window that will be on the third Saturday of each month from 7:00 AM to 9:00 AM. This window is intended to allow IT staff to perform critical system updates and server reboots when necessary in order to ensure a stable and secure environment. During this window, some academic and research services may be intermittently unavailable.
Clinical and patient care related services will not be affected by this window.
If you have any questions, please contact: CIO-Sys-Maint@salud.unm.edu
None to report at this time.
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