Get help and find information about service issues.
HSC Technology Support provides support for core services to all Health Science Center (HSC) faculty and staff for standard HSC-owned and -operated workstations. These services may not apply to non-standard workstations or departments with independent technical staff.
Check in on any upcoming changes to the VPN or other HSC systems. During changes, there may be technology outages. We apologize in advance for any inconvenience.
View the Global HSC Change Calendar. For further assistance, call HSC IT at 505-272-1694.
9/14 - VPN Multifactor Authentication Change
On September 14, 2021, the Duo application for VPN authentication will be replaced by the Microsoft Multi-Factor Authentication (MFA) product. After this date, when you logon to Pulse VPN, you will be prompted to grant VPN access via Microsoft MFA. This is the same product we moved to in August for email/O365 multi-factor authentication.
Version update of the VPN service. The HSCVPN will be unavailable during this time.
7/20-9/31 Implementation of Multi-Factor Authentication (MFA)
6/29 - Pulse VPN Upgrade 6:00 am - 7:00 am
To address high vulnerability CVE-2021-22908, as well as facilitate distribution of client removal tools to address previous client upgrade issues.
6/21 - Update Identity Management System 8:00 pm-8:30 pm
Apply patches to the system.
9/14 - VPN Multifactor Authentication Change
On September 14, 2021, the Duo application for VPN authentication will be replaced by the Microsoft Multi-Factor Authentication (MFA) product. After this date, when you logon to Pulse VPN, you will be prompted to grant VPN access via Microsoft MFA. This is the same product we moved to in August for email/O365 multi-factor authentication.
Version update of the VPN service. The HSCVPN will be unavailable during this time.
7/20-9/31 Implementation of Multi-Factor Authentication (MFA)
6/29 - Pulse VPN Upgrade 6:00 am - 7:00 am
To address high vulnerability CVE-2021-22908, as well as facilitate distribution of client removal tools to address previous client upgrade issues.
6/21 - Update Identity Management System 8:00 pm-8:30 pm
Apply patches to the system.
Get email alerts about service degradations or outages.
HSC IT Service Desk
Health Sciences Library & Informatics Center Room 317A
MSC 09 5100
1 University of New Mexico
Albuquerque, NM 87131-0001
Phone
505-272-1694
Hours
Monday - Friday
8:00 am - 5:00 pm
